Technology
organisations. Biometric devices such as palm vein readers can even be used to confirm identity when a patient is unconscious.
Reduce cyber security risk Healthcare is under constant attack from sophisticated cyber criminals. Quite apart from the cost of ransomware attacks and the subsequent loss of reputation, patient data is a highly lucrative commodity and its compromise is extremely distressing for the people involved. A comprehensive digital identity platform
reduces cyber risk by making secure workflows second nature for staff. The platform is configured to control access to resources whether hosted on-site or in the cloud, via role- based access and multi-factor authentication. What’s more, digital identity forms the basis for a ‘Zero Trust’6
approach to information security
whereby strict, rigorous and continuous identity verification minimises the risk of a security breach.
When all the clinician needs to do is tap a
badge to gain access to the relevant patient data, and use the same badge for access to the carpark, or to buy their lunch, they are highly motivated to keep it safe. Shared logins, sticky notes with passwords on, or smartcards left in readers for an entire shift for all to use, become an inefficient and highly unsecure way of working consigned to the past.
Ensure patient privacy Digital identity enables a full audit trail and helps to ensure good data governance. With no need for shared logins and other unsecure workarounds, the healthcare organisation has a
Dr. Sean Kelly
Dr. Sean Kelly is the Chief Medical Officer (CMO) and Snr. VP of Customer Strategy for Healthcare at Imprivata, where he leads the company’s clinical workflow team and advises on the clinical practice of healthcare IT security. In addition, Dr. Kelly practices emergency medicine at Beth Israel Lahey Health and is an assistant professor of emergency medicine, part time, at Harvard Medical School. Trained at Harvard College, University of Massachusetts Medical School, and Vanderbilt University, Dr. Kelly is board certified in emergency medicine and is a Fellow in the American College of Emergency Physicians. With a passion for bridging the gap between
business and medicine, Dr. Kelly is focused on delivering the best patient care possible with technology that works for clinicians, not against
50
www.clinicalservicesjournal.com I March 2024
2
https://www.ibm.com/reports/data- breach?utm_content=SRCWW&p1=Search&p4= 43700075239448346&p5=p&gclid=CjwKCAjwiOC gBhAgEiwAjv5whMPfcLg36xU-AHUKqBigXDVjj_ qxn5Pf-BMVkqXSFw7W_QiMUwxJCxoCfREQAvD_ BwE&gclsrc=aw.ds
3
https://security.imprivata.com/a-digital-
identity-crisis-ebook.html
4
https://www.england.nhs.uk/2019/09/nhs- passports-to-help-staff-work-flexibly-and-cut- admin-costs/
5
https://www.england.nhs.uk/coronavirus/ secondary-care/workforce/digital-staff- passport/
record of exactly who provided what treatment to whom, when and where. Workstation screens are never left unlocked for unauthorised eyes to view sensitive patient information, people can access only the patient records they are permitted to see for the role they are performing at that time, and there is a time/ date log for every interaction with patient information.
In short, data is shared with only those that
need to see it in order to do their job. GDPR requirements are met along with the NHS Data Protection Policy. As well as protecting patients’ sensitive data, strong data governance helps organisations to avoid hefty fines for non- compliance.
6
https://www.sciedupress.com/journal/index. php/jha/article/view/22909
7 Gellert GA, Kelly SP, Hsiao AL, et al. COVID-19 surge readiness: use cases demonstrating how hospitals leveraged digital identity access management for infection control and pandemic response. BMJ Health Care Inform 2022;29:e100680. doi:10.1136/ bmjhci-2022-100680
https://informatics.bmj. com/content/29/1/e100680
CSJ
References 1
https://hsib-kqcco125-media.s3.amazonaws. com/assets/documents/hsib-report-access- to-critical-patient-information-at-the-bedside. pdf
Daniel Johnston
them. He is the chair of the CHIME Opioid Task Force Clinical Advisory Group, the co-founder of Lifeguard Medical Group in Martha’s Vineyard, he has served as a visiting professor at the University of Florence in Italy, first aid physician at Fenway Park, and enjoys doing humanitarian and disaster relief work worldwide.
Daniel Johnston, MRes, RN, is Snr. Clinical Workflow Specialist and UK NHS Clinical Safety Officer at Imprivata. He is a registered staff nurse, specialising in emergency medicine at Cambridge University Hospitals NHS Foundation Trust and previously worked at Beth Israel Deaconess Medical Centre Harvard teaching hospital, Moorfields Eye Hospital NHS Foundation Trust and has international service improvement experience in Iceland, Denmark and Haiti. Daniel combines his National Institute for Health Research fellowship background in human factors at King’s College London and APMG certified change management practitioner training to partnering with several Global Digital Exemplars and their associated Fast Followers on their digital transformation journeys.
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