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“All email used to communicate with clients should be encrypt- ed. To quote Ray Huggins of Personcenteredtech.com— ’encryption is the cyber- equivalent of sound-resistant walls, closed doors and noise machines in the hallway.’ It is a strong tool, but it is only a tool. You need to use and maintain it properly.”


Guidance for the Uses of Technology in Counselling and Psychotherapy


 You can choose to use a secure, encrypted email system (e.g. Hushmail or Privace-mail) to community with or provide counselling or psychotherapy to clients.


We need to ensure that we, as counsellors and psy- chotherapists, make secure options reasonably available. Clients may say they want unencrypted email communication though they may not fully understand the privacy implications.


There may be some resistance to this encryption re- quirement because of the demands it places on clients and, I suppose, it could depend on email content. How- ever, I note that the US Health Insurance Portability and Accountability Act requires encryption for all electronic communication regarding protected health information.


The practice standards of the American Counseling As- sociation (ACA) are similar to the CCPA Standards on this issue; however, they have this additional standard:


THE CANADIAN COUNSELLING AND PSYCHOTHERAPY ASSOCIATION SUMMER 2019


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