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the driver calm enough to think things through. While staff meetings and training sessions may in-


advertently exclude them, the importance of their role cannot be overstated. Tough calls and tough decisions arise without warning, and without proper guidance and education, the potential for errors increases. How to locate students that board the wrong bus or exit


at a stop other than their own? Procedures for finding the child should include video surveillance if available, language to use when communicating with parents, administrators and others. When do you call authorities and administration or


reach out for help? There is nothing scarier than a par- ent who cannot find their child. Procedures may include calling students that rode the bus to ask if they saw the student board or exit. Parents are not privy to student information because of confidentiality. Staff members are the only ones who should make the call. Who can watch the video and who can or cannot be part of the discussion and training? Administrative and leadership responsibilities are necessary when focusing on the dispatcher. The position description should be updated to encompass the multi- faceted responsibilities of dispatching. Training sessions should address challenges and include real problem-solv-


ing as well as cover a comprehensive array of topics, from policies and procedures, communication skills, empathy, listening skills, documentation, call logs, schedules, bell times, length of ride, and the ability to multitask with effective communication. Student safety along with un- derstanding the unique challenges each route presents, accident and evacuation protocol, fit for duty, drug testing and basic CDL requirements, software training, office tips and tricks, bus stops requirements, routing, spare school bus information, and what to do if there is not a driver or attendant available are all valuable skills. The school bus dispatcher is more than a voice on the radio. They are the backbone of a well-functioning transportation system. Facilitate discussion and training to ensure administration and dispatchers have a clear under- standing of the dispatcher’s essential functions, duties and required training for navigating the complexities of stu- dent transportation with efficiency, safety and success. ●


Launi Harden is a student transportation consultant and a member of the TSD Conference Tenured Faculty. She is a past NAPT board member and won the NAPT Special Needs Award sponsored by Q’Straint/Sure-Lok in 2016 and the Peter J. Grandolfo Memorial Award of Excellence in 2014.


ADVANCED STATE-OF-THE-ART, RADAR TECHNOLOGY FOR ACTIVE CHILD DETECTION


When getting children safely to and from school is a top priority.


High accuracy


Various alerts & notifications


NEED A CUSTOMIZED SOLUTION


Let’s talk.


1-(248) 373 9700 iee-lidas@iee.lu


www.iee-sensing.com www.stnonline.com 27 Driver independent


Driver interface included


Customizable Remote access


Life Detection Assistant Sytem


Copyright © 2023 IEE S.A. All rights reserved.


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