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The ARDEX Group UK – manufacturer of high-performance flooring, tiling and general construction brands across the UK – has been awarded BSI Kitemark for Service Excellence, recognising the company’s unwavering commitment to delivering outstanding customer experiences across its operations.
ARDEX GROUP UK AWARDED PRESTIGIOUS BSI KITEMARK FOR SERVICE EXCELLENCE •
ISO 10002:2018 – Guidelines for complaints handling
• BS ISO 23592:2021 – Service Excellence principles
This respected certification, issued by the British Standards Institution (BSI), is a mark of quality and trust, demonstrating that an organisation consistently delivers a high standard of service and places customers at the heart of its business.
David Lyman, UK general manager at ARDEX Group UK said: “We are delighted to have achieved the BSI Kitemark for Service Excellence. This recognition reflects the dedication and passion of our teams, who work tirelessly to support our customers, respond to feedback and continually improve the service we provide. While we are proud of this achievement, we remain focused on raising the bar even further.”
The BSI Kitemark for Service Excellence is based on a rigorous, independent assessment process aligned with three internationally recognised standards:
• BS 8477:2014 – Code of practice for customer service
JOHNSON TILES BACKS LOW-CARBON TILE TECHNOLOGY FOR COMMERCIAL SCALE-UP
Johnson Tiles has announced a strategic partnership with materials technology company Dekiln to help commercialise an innovative low-carbon tile technology that could significantly reduce the environmental impact of construction fit-out and refurbishment projects.
The collaboration aims to scale up Dekiln’s patented alternative tile concept, which is claimed to cut embodied carbon by up to 94% compared with conventional ceramic tiles while containing more than 95% recycled content.
Unlike traditional ceramic tiles, the new material combines plant-derived binders with waste mineral powders, including recycled gypsum plaster, to create a product with similar appearance, feel and performance characteristics. As the tiles do not require firing or glazing at high temperatures, the manufacturing process eliminates the need for energy-
x.com/TomorrowsTS
intensive kilns, substantially reducing carbon emissions.
The technology attracted the support of intellectual property commercialisation specialist Frontier IP, which helped formalise the partnership between the two companies. Frontier IP Chief Executive Officer Neil Crabb said the agreement demonstrated growing confidence in Dekiln’s innovation following founder Dr Aled Roberts’ selection as a Green Future Fellow by the Royal Academy of Engineering.
The fellowship, awarded at the end of 2025, secured £3m in funding to help bring the kiln-free, low-energy ceramic- like composite material to market.
Dr Aled Roberts, founder and CEO of Dekiln, said: “Johnson Tiles’ technical expertise, market reach and sustainability focus makes them an ideal partner to
support our ambition to scale up and commercialise our technology. This marks an important milestone for Dekiln as we transition from the laboratory to industrial scale manufacturing.”
The companies are also exploring the possibility of establishing a pilot or demonstration manufacturing plant in Stoke-on-Trent, the historic heart of the UK’s ceramics industry.
Jason Bridges, Procurement Director at Johnson Tiles, said the technology had the potential to be a “real game- changer”, combining the performance and aesthetics of traditional ceramic tiles with dramatically lower embodied carbon, while supporting the company’s long-term sustainability ambitions.
www.johnson-tiles.com 05
Achieving this certification highlights the ARDEX Group UK’s dedication to best practice in customer service, complaint management and continuous improvement – further reinforcing its reputation as a trusted partner to customers across the flooring, tiling and construction sectors through its ARDEX, BAL and DUNLOP brands.
The BSI Kitemark has been recognised for over 120 years as a symbol of trust and confidence, independently verifying that products and services meet rigorous quality standards. The Service Excellence scheme builds on this legacy by helping organisations demonstrate
their ability to deliver exceptional customer experiences in a competitive marketplace, where service quality is a key driver of customer loyalty.
For ARDEX Group UK, this achievement reflects a company-wide commitment to listening to customers, investing in service innovation and embedding a culture that prioritises customer satisfaction at every touchpoint.
As the company celebrates this milestone, it also recognises the vital role played by its employees, customers and partners in helping to achieve this standard of excellence – and remains committed to continuously improving the customer experience in the years ahead.
https://ardex.co.uk www.bal-adhesives.com
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