ADVERTORIAL
KEEPING RETAIL STORES OPEN FOR BUSINESS ACROSS EUROPE
When a store stops working, it stops selling. CAPS Group keeps 5,000+ retail locations across 28 European countries running with intelligent maintenance that prevents problems before they cost you.
Retail has never been more competitive. With omnichannel pressure intensifying and customer expectations rising, a brand's physical stores need to perform flawlessly every single day. Broken fixtures, failed lighting, a malfunctioning HVAC unit — in the eyes of a shopper, these are not facilities issues. They are brand failures.
We at CAPS Group understand this distinction. As a European store maintenance specialist, established and based in Europe since 2002, managing over 5,000 retail locations across 28 countries, we built our entire service model around one principle: the technical condition of a store is inseparable from the customer experience it delivers.
The 70/30 model: Prevention as strategy The most expensive maintenance visit is always the reactive one. Emergency callouts, extended store downtime, and rushed repairs carry a cost that goes far beyond the invoice. CAPS operates on a deliberate 70/30 model: 70% preventive, planned maintenance and only 30% reactive response. This ratio is not accidental. It reflects years of data, thousands of stores, and a deep understanding of what it takes to keep retail environments commercially operational.
Preventive programmes are built around compliance with local health and safety law in each country — a complexity that grows dramatically when a retailer operates across multiple European markets. CAPS continuously monitor regulatory changes across all 28 territories, ensuring that every planned technical visit is legally compliant and fully documented.
When reactive response is needed, speed is everything. CAPS delivers: from two-hour emergency attendance for critical issues to 24-hour response for medium- priority faults — across all trades and across all countries.
CAPS Group’s Lucy Openshaw, Head of Operations, accepting a Silver Award for “Most Efficient FM Operation” at 2026 IFM Summit in London
Smart people. Smart technology. Real results. Behind every well-maintained store is a combination of expert human judgement and intelligent digital infrastructure. CAPS use the Infraspeak Intelligent Maintenance Management Platform, a centralised CAFM system that gives retail FM teams real- time visibility of every asset, every SLA, and every intervention across their entire European store estate. IoT sensors and Condition Based Maintenance (CBM) technology allow the team to identify developing faults before they become failures, reducing reactive callouts and cutting operational costs.
But technology only delivers value when the people behind it know what they are doing. CAPS's multilingual maintenance teams operate locally, speaking the language of each country, understanding its regulations, and responding with the agility of a local provider at the scale of an European partner.
Built-in sustainability Smarter maintenance is also greener maintenance. By reducing unnecessary reactive visits, extending asset lifecycles through planned care, and using data analytics to optimise energy-related assets, CAPS help retail clients reduce their environmental footprint as a direct consequence of operational efficiency.
One partner. 28 countries. Zero compromise. From a single dashboard, one account manager, and one invoice — CAPS simplifies the complexity of European retail maintenance so that FM directors and operations teams can focus on what matters most: running successful stores.
Ready to optimise your store maintenance across Europe?
Scan the QR code to discover CAPS Group's full-service store maintenance offer →
14 Tomorrow’s FM Yearbook 2026/27
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