COVER STORY
“Tork EasyCube is the future of cleaning,” said Tork Marketing Director Jenny Turner. “Once a facility is armed with knowledge about visitor traffic levels and paper consumption, cleaning becomes a fact-based science rather than a frustrating and inefficient guessing game. And this makes cleaning a more rewarding profession for the staff.”
This is borne out by comments from cleaners in facilities where Tork EasyCube is in operation.
“Before the installation, only one-in- four dispenser controls actually led to a refill,” said André Söderberg, cleaner at Swedish sports complex IKSU. “The routine was repetitive but now I know exactly what’s needed just by looking at the tablet attached to my cleaning trolley.”
“Tork EasyCube has been great for team spirit,” adds Elvira Ivarsson, cleaner at the Furuvik zoo and amusement park in Sweden. “Keeping an eye on the tablet means we can actually relax during breaks. With Tork EasyCube you know you’re in control.”
Meanwhile, Tork EasyCube has also been improving the visitor experience at facilities where it has been introduced. For example, complaints about washroom standards at the Apenheul Primate Park in the Netherlands, dropped off almost completely after the system was installed, with incidences of empty dispensers decreasing by more than 60%.
The Furuvik Zoo and Amusement Park in Sweden is also reporting happier customers with visitor satisfaction goals achieved 46% more frequently after installing Tork EasyCube.
The system has other, farther-reaching benefits besides making staff and visitors happy. Gathering intelligence on visitor flow and guest behaviour on an ongoing basis, enables businesses to make predictions and decisions that can drive constant improvement. This is borne out by comments from managers.
“Tork EasyCube™ has given me the tools to see exactly how we’re doing and improve how we manage cleaning,” said Operations Manager
www.tomorrowsfm.com
at the Apenheul Primate Park Erwin Cheizoo. “Now I have an instant overview of the facilities from my desk.”
The system was recently installed at Welle7, a state-of-the-art concept centre at Bern Airport in Switzerland. “Thanks to Tork EasyCubeTM
our
cleaning management processes really are extremely efficient,” said Luciana Cafaro, Site Manager for Welle7. “Like all businesses we are under pressure to save costs. But without Tork EasyCubeTM
our job here at Welle7 could not be carried out as efficiently.”
“BUILDINGS STAND TO MAKE MASSIVE
EFFICIENCY GAINS BY USING DATA.”
in order to gather data about the location of empty containers and shipping needs. This has enabled managers to streamline the refilling process and avoid any unnecessary transport of empty containers.
Buildings also stand to make massive efficiency gains by using data. For example, an increasing number of companies are using smart thermostats that automatically learn the temperature preferences of occupants and track where they are. This avoids the need for any unnecessary heating or air conditioning and can drastically reduce energy bills.
Tork has now gathered intelligence on data-driven cleaning and has produced a guide aimed at helping other companies to stay ahead of the game. The Insider’s ‘Guide to Data-Driven Cleaning’ explains how data-driven cleaning can result in better-informed decisions, increased productivity and happier customers.
The new guide incorporates reference cases, input from industry experts and benchmark examples from other industries. It also provides practical tips on how to prepare for data-driven cleaning and successfully make the shift towards new ways of working.
The system is also increasing cleaning efficiency at Gothenburg’s Landvetter Airport. “Tork EasyCube allows us to work more efficiently and achieve a more consistent and higher level of cleaning quality,” says Ann-Catrine Gobbato Henningsson, Facility Manager at Swedavia, who operates the airport.
The use of data to take businesses forward is a major industry trend and one that is happening across every sector – often with spectacular results.
Shipping industry chiefs are reporting savings of more US$100million since they began using data to rationalise their empty container management. Fleets have been brought online
Tork EasyCube is now in place in shopping centres, tourist attractions, leisure facilities and transport hubs in 12 countries including the UK, France, Germany, Switzerland and Poland. The pace with which new customers are coming on stream is increasing exponentially.
“Installing Tork EasyCube is just the start,” says Jenny. “It is your entry ticket to understanding how your visitors behave and think. And if you are a FSC company you will become a more professional partner to your customers by working smarter.
“Empowered by data, you can handle problems before they occur. This will enable you to develop your business for increased profitability, more motivated staff and happier customers.”
www.tork.co.uk/easycube TOMORROW’S FM | 27
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