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TRAINING & EVENTS


TRAINING & EVENTS


GETTING THE MESSAGE RIGHT


DEVELOPING ASSERTIVENESS SKILLS Date: 9 June (one-day) Cost: Member £229 + VAT Non-member £299 + VAT


Most of us have at least one person in our life whom we cannot communicate as effectively with as we would wish to. When this happens, it stops us achieving our own goals, our team goals, and can leave us feeling inadequate, stressed, and angry. This course identifies the behaviour patterns that lead to these situations. It is a pragmatic course, built around action learning, enabling individuals to apply their own answers to their own communication goals.


HELPING DIFFICULT CUSTOMERS Date: 14 July (half-day) Cost: Member £140 + VAT Non-member £180 + VAT


We all know how hard it can be to handle difficult people. With many organisations automating their processes and procedures, customers are even more likely to become difficult when they finally get through to a person. They take their frustration out on the poor staff member who answers the phone, email, the tweet, or the Facebook post, and make it challenging for most staff to stay calm and deliver the level of service needed. This course teaches staff how to stay calm and deliver the level of service needed.


HEALTH & SAFETY


EMERGENCY FIRST AID FAIB Date: 24 June (one-day) Cost: Member £229 + VAT Non-member £299 + VAT


This course is for appointed persons, nominated First Aiders and those needing refresher training. Upon completion, participants will be able to take on the role of Emergency First Aider in the workplace. This course teaches the appropriate level of first aid required in low-risk businesses under the HSE 1981 legislation, delivered in line with the First Aid Industry Body (FAIB).


20 inbusiness JUNE/JULY 2021


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MENTAL HEALTH AWARENESS Date: 16 July (half-day) Cost: Member £140 + VAT Non-member £180 + VAT


This half-day course provides learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professional help.


INTERNATIONAL TRADE TRAINING


IMPORT PROCEDURES (INCLUDES IP/OP) BCC ACCREDITATION *2 MODULES Date: 10 June (one-day) Cost: Member £299 + VAT Non-member £369 + VAT


This course provides an overview of the end-to-end import process and reviews all the areas that would be applicable to a new supplier, to include country and supplier risk,


payment risk etc. It will review documentation requirements and how to ensure goods are imported successfully to include duty payments and an overview of the available Special Procedures.


LETTERS OF CREDIT AND METHODS OF PAYMENT BCC ACCREDITATION *1 MODULE Date: 15 June (one-day) Cost: Member £299 + VAT Non-member £369 + VAT


This course is suitable for those working in International Trade who are involved in the management and presentation of Letters of Credit. The course provides an overview of all methods of payment when trading internationally to include the risks and benefits involved.


INCOTERMS BCC


ACCREDITATION *1 MODULE Date: 1 July (half-day)


Cost: Member £299 + VAT Non-member £369 + VAT


Learn about the new Incoterm Delivery at Place Unloaded (DPU) – changed from Delivered at Terminal (DAT). We will guide you through what changes there will be of the current Incoterms, and how it will impact on your process and procedures. Post-Brexit International Trade Support training funding is available for SMEs. Visit: www.customsintermediary grant.co.uk


MANAGEMENT AND PERSONAL DEVELOPMENT


LEADING TEAMS REMOTELY Date: 8 June (half-day) Cost: Member £140 + VAT Non-member £180 + VAT


This course is designed for leaders who need to manage a team or group of individuals remotely and ensure business continuity and engagement.


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