Industry news


Teleperformance transforms comms with Avaya OneCloud Subscription Teleperformance


has chosen Avaya


OneCloud Subscription to transform their communications platform by de- ploying 126,000 Unified Communi- cations (UC) and Contact Centre (CC) seats to increase employee produc- tivity, maximize team collaboration, and drive higher levels of customer


new 3-year subscription spans all world regions. “Teleperformance remains focused on the mission to support our customers by the use of reliable, flexible and in- telligent technological solutions plus compliance with the industry’s highest security and quality standards,” said


Avaya OneCloud Subscription, Teleper- formance can better meet the needs of their customers while still having the flexibility for a transition path to the future in a way that work best for their business.”


satisfaction across its sites in nine countries. Avaya is a global leader in solutions to enhance and simplify communications and collaboration. Earlier this year in response to the COVID-19 pandemic, Avaya worked with Teleperformance to significant- ly expand their deployment of home- based agents to upward of 170,000 to help keep employees safe while ensuring business continuity for their clients. Building upon that founda- tion, Avaya


OneCloud Subscription


now supports Teleperformance’s glob- al footprint, helping provide a path to modernise their customer’s communi- cations environment and support the continued pressing needs for agent desktop flexibility amid long-term “work from home” requirements. The


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Dev Mudaliar, Global CIO, Teleperfor- mance. “We’re pleased to expand our partnership with an industry technolo- gy leader like Avaya to power our high- ly reliable, secure and adaptable infra- structure. Avaya’s OneCloud offering is perfectly aligned with our Teleperfor- mance global Cloud Campus strategy which makes the customer experience simpler, faster and safer all around the world.”


“For many global customers like Teleperformance, moving to a sub- scription model for their on-premise communication infrastructure is a log- ical next step in their journey to the cloud and to accelerate their overall business transformation,” said Jim Geary, Vice President Global Enter- prise Accounts, Avaya. “By integrating


Teleperformance has chosen Avaya One- Cloud Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Centre (CC) seats.


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