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HOUSING MANAGEMENT & MAINTENANCE
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The impact of Covid-19 on asset managers: adjusting to the new normal
“Asset management teams across the social housing sector are facing unprecedented pressure due to staff shortages and the impact of new safeguarding measures designed to protect vulnerable tenants. Like many organisations, we have been evaluating what practical measures we take to support teams working on the frontline. Undoubtedly, flexibility will be key, with a focus on using smart software for reporting and diagnostics in order to free up time for overstretched call centre staff and keep things moving. With online product demos already well underway, we’ve also redesigned our training programmes to work remotely so we can support existing staff who have had to step into new roles and ensure they hit the ground running. This is certainly a challenging time, but like many SMEs, we’re nimble when it comes to decision making, and that will be a crucial factor at a time when we all need to adapt.” – Paul Flowers Managing Director, M3.
www.m3h.co.uk
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www.housingmmonline.co.uk | HMM April/May 2020 | 19
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