Our Complete Service - the 6 stage process
1. Enquiry
Our technical sales advisors are on hand to discuss your initial ideas by phone or email, to ascertain the most suitable cover options that meet your requirements and budget. We offer exceptional nationwide cover with a guaranteed swift and efficient service, which enables us to conform to tight deadlines and bring the best value to all our customers.
2. Survey
We provide free, no obligation site surveys to qualifying customers. Our fully trained and DBS checked surveyors will carry out a thorough site assessment and offer practical solutions and advice to ensure you receive accurate drawings and quotations.
Following your survey, we will be able to provide a firm quotation, not a vague estimate. Our quotations have no hidden extras and will be inclusive of delivery, and installation if required.
3. Design
Our Design department can provide technical drawings in a range of formats, and accurate visualisations of your chosen structure in location, to allow all key decision makers to see how your new structure will fit in with the existing surroundings.
If you have a unique design in mind, we also offer a Design & Build service to enable you to bring your idea to life. Our team have extensive experience of working with architects, designers and specifiers, and can work from hand drawn sketches to CAD drawings to transform your vision into a workable, cost effective solution.
4. Manufacture
We manufacture our products in-house, which allows us to fabricate our range of canopies and shelters to your exact specifications, with a fast turnaround to fit perfectly with your building schedule.
In the manufacturing of your product, we offer the option of a powder coated and/ or galvanised finish on all steel framework, and our aluminium framework can also be powder coated to any RAL colour, allowing you to customise your structure to match or complement your building or setting.
5. Installation
Once we have received your order, we will arrange a date for the installation that is convenient for you. A pre-commencement site meeting will also be arranged for us to thoroughly assess and discuss all health and safety requirements, logistics and other important details with you to ensure a safe and successful installation.
In the event of the need for a planning application, we offer free help and advice to help you obtain permission. Please see page 5 for more details.
All our canopy products are installed by our fully trained and DBS checked installation teams. All our teams undergo intensive and thorough training to ensure that your structure is installed safely and to the highest standard with minimal disruption to you.
6. Service
We have a network of customer support advisors who can help with any queries or problems prior to, during, or after your order and installation. We are pleased to offer free funding and planning advice as part of our service to you, and, if you choose to order from us, we will provide regular updates to allow you to track your order’s progress.
We also offer a comprehensive After Sales service which includes a customised After Sales Pack and an on-site after installation meeting if required (depending on the project).
Our excellent customer satisfaction record speaks for itself, and our ongoing client support and advice continues long after installation, resulting in many of our customers returning time and time again!
Tel: 0800 389 9072
www.ablecanopies.co.uk
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