Technology
Software & Apps Feature
Keys are notoriously hard to control, but the safety and security of residents and their property depend on keys being well managed, making it a critical process for all housing providers
built ‘kiosks’ to create a self-service experience for issuing keys, much like the machines at the supermarket. “I just have to scan my ID on the kiosk, and it lets me search for the key I need, then I just zap it to sign it out,” says Megan.
PURPOSE-BUILT APPS MAKE IT EASY FOR EVERYONE In the current smartphone age, we expect specialised apps that both fit our needs exactly and make our tasks easy and intuitive. Curo’s digital system needed to reflect the real world subtleties of their daily work. For example, they needed to precisely catalogue the multi-property master keys protecting their vulnerable sheltered accommodation residents. They chose Keyzapp because it naturally handled the nuances of their process. At Link, keys are tracked at the building’s reception, as well as by the
operational teams sitting some distance away. “Seeing what’s going on at reception without leaving my desk makes life far easier,” says Megan. “Before, I would spend a day a week checking keys in folders at reception. Now I’ve got all that time back.”
THE RIGHT TECHNOLOGY CHANGES THE GAME At Curo, introducing digital key management has dramatically reduced the training requirement for new team members. “We were previously reliant on two people who knew the key system inside-out. Now, it’s easy for anyone to find what they need,” says Simon. “Having late keys chased automatically by text message saves a lot of time” he
continues. “I love that I can see what’s out of place and fix it before it becomes a problem. Misplaced keys can take an hour or more to track down, but now it almost never happens.” In addition to the one day per week Megan saves, Link calculate that in the
six months since they went digital, they’ve saved over £10,000 in unnecessary lock replacement and administration costs. The teams are now looking at applying the same principles to the other small assets they manage, like lockboxes and maintenance tools. Technology is constantly evolving and developing in ways to make our
lives easier. For housing providers, switching outdated processes for more time-efficient, digital alternatives is a natural step – especially where tenant safety and security is concerned.
Tim Hill is director at Keyzapp 50 | HMM June/July 2019 |
www.housingmmonline.co.uk
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