Technology
Software & Apps Feature
The potential scope also goes beyond the housing repairs team to other departments within the council, connecting departments with one another, and their mobile workers in real-time
CASE STUDY Kirona recently worked in partnership with Sandwell Metropolitan Borough Council’s Asset Management and Maintenance Service, which covers housing repairs. This work involved collaborating on the development of the company’s new workflow management system. This partnership ensured the solution truly benefitted them with scalability that extended the potential benefits at a corporate level. The council is already seeing a number of benefits as a result of rolling out the solution to this initial department. After implementing the system Sandwell Metropolitan Borough Council now
has a reliable and stable workflow management system that integrates with their housing management system, dynamic resource scheduler and job manager, enabling housing repairs and asset data to be monitored and stored in one system. The potential scope also goes beyond the housing repairs team to other departments within the council, connecting departments with one another, and their mobile workers in real-time. Neil Martin, business manager at Sandwell Metropolitan Borough Council
said: “The system we have now is more reliable, and staff are more productive.” Ryan Davies, senior repairs coordinator and systems officer at Sandwell Metropolitan Borough Council added: “We are planning on widening the system to other services in Sandwell Council.”
Neil Harvey is CTO at Kirona
allpay provides secure payment solution
allpay has completed the roll-out of Call Masking to Newydd Housing Association. Based in North Cardiff, Newydd Housing Association now securely accepts regular rental payments from around 6,000 tenants, occupying around 3,000 affordable homes in the regions of: Powys, Cardiff, the Vale of Glamorgan, Cynon Taff and Rhondda. Call Masking has been developed by contact centre and PCI payment specialist Eckoh, and is supplied to the Government sector by allpay, to provide an economical solution to PCI DSS compliance. The system now enables customers to key credit or debit card details securely into their phone, in line with PCI DSS regulations. Bill Barker, customer services officer Newydd Housing Association explains: “We have used allpay’s Callpay solution to take rental payments for some years. However, with changes to the Data Protection regulations, we were looking for more protection for our customers and staff and needed to upgrade to a more compliant solution.” Nick Peplow, bill payments director, allpay confirms: “Our innovative partnership with Eckoh has resulted in a simple, secure and reliable solution for our clients in the Government and Housing sectors.”
0844 557 8320
www.allpay.net 50 | HMM February/March 2019 |
www.housingmmonline.co.uk
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