Doors, windows & glazing
The strength of a relationship is built with a good team and groups who are happy, work well together and deliver a great service
PARTNERING WITH THE RIGHT SUPPLIER Choosing a supplier who understands the pressures and can work with you to ease the load is key when thinking about who will undertake your refurbishment programmes. It’s about transparency and choosing a specialist that recognises the complexity of working in the social housing sector. It’s worth finding a company whose staff have undergone training to work sensitively in homes of vulnerable people for example, as well as understanding which materials are fit for the job and cost-effective in providing a long-term solution. Ask your supplier about their team’s experience. Can they prove they can do what they say they can with measurable KPI’s? What do the tenants of their previous projects think about their performance – are they transparent enough to invite them to leave online reviews? Do they have the assurances in place for quality, safety and best practice?
TRAINING It’s not enough to specify the right product for the job though, it’s about finding the right people that will consistently perform exactly how clients need them to, whether in the factory or out on site during installation. It’s not easy when recruitment of a new generation of window manufacturers and installers is proving so hard.
PARTNERSHIP APPROACH Perhaps the most important aspect of all though, even more so than product and people, is the ability to create a collaborative working partnership with each individual client. You need to work well as a team to meet the key objectives of each project. There are many pressures faced by social housing landlords, with ongoing rent reduction and expectations to maintain investment into their housing
stock. This is where innovation and collaborative working pays dividends. The strength of a relationship is built with a good team and groups who are happy, work well together and deliver a great service. If all of this is in place, you can be sure to meet the demand for future proofed, high specification, quality housing stock.
Adrian Pavey is the commercial director of Nationwide Windows Ltd
www.housingmmonline.co.uk | HMM July 2018 | 35
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