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www.glasgowchamberofcommerce.com
INSPIRING CITY AWARDS 2017 WINNER SPOTLIGHT
CitizenM, winner of the Glasgow Welcomes Service Champion Award
Representatives from CitizenM Glasgow are presented with their award by Craig Martin, Chair, Glasgow Welcomes, and host Jennifer Reoch
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itizenM in Renfrew Street has gained a reputation as a cool and friendly place to stay in Glasgow. The hotel was
the winner of the Glasgow Welcomes Service Champion Award at the Inspiring City Awards in September 2017. Glasgow Business asked how the CitizenM staff felt about picking up such a gong. “The team are extremely proud. A number of them attended the awards ceremony, and it was a great boost to the team and their value in the hospitality industry,” said Amanda Rennie, General Manager at CitizenM Glasgow.
So what has been happening at the hotel since that glittering evening in September? “Glasgow International has an art installation currently in our Glasgow hotel and we are attracting many international visitors. We have a number of events coming up in the themes of music, film and technology, with a recent ‘hackathon’. Our continued
partnership with Glasgow School of Art will also be visible later this year,” said Ms Rennie. The hotel’s business in Glasgow has been going well. “Our hotel is much busier with events and community activity as we engage more with our values and interests as a brand. The hotel is enjoying a diverse range of guests and has been vibrant in recent months.”
What is the major feature of the 198-room hotel’s success in Glasgow? “We pride ourselves on focusing everything we do on creating a unique guest experience. We hire teams based on personality and values and then we empower them to create an environment they want to be in and wonderful guest moments can occur,” she said.
Ms Rennie said that CitizenM is a group that is transforming the hotel experience. “We are doing this with people at the
core – the guests who experience our hotels and the teams who create the optimum environment.”
The ‘M’ in citizen stands for mobile, with the Dutch hotel chain’s mantra being: “We mean a smart new breed of international traveller, the type who crosses continents the way others cross streets. This includes the weekenders, the suits, fashion baggers and affair havers. The explorers, adventurers and dreamers. Those who travel the world with big hearts and wide eyes. Those who are independent, yet united by a love of the five continents. Those in search of business, shopping or art. In short, everyone who is a mobile citizen of the world.” CitizenM hotels are building a
portfolio in prime metropolitan cities and at major international airports. They now have more than 20 hotels. Development teams in Europe, North America and in Asia Pacific are actively looking for the best projects and partners. Glasgow is the first UK location outside of London.
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