OUR Customer service excellence


Delivering the best possible service to our customers


Our customers are at the centre of all that we do. We will continue to improve customer experience by working collaboratively, by fully committing to the UC Way, and by ensuring current and future customers understand how we will deliver on our values.


Advocacy and social justice


Reducing inequality and improving people’s lives


We will drive a dynamic, evidence- based agenda to change social policy by collaborating with the community, with peak industry and consumer-based bodies, and with research institutions. In particular, we will develop clear and specific goals for advocacy around mental health and the benefits of early intervention and prevention.


Resilience and wellbeing


Promoting good mental health in the community


Mental health underpins a range of challenges that people experience. We will work to raise awareness, reduce stigma and discrimination, and build resilience through our services for our customers, our employee wellbeing programs, and our partnerships in the broader community.


PRIORITIES


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