eDofE eDofE Training – Phase three


After phase two, comes phase three, and we’re in the process of getting this project underway. This section of development work will focus on the Expedition Assessor Accreditation process.


This will allow users to see details about their Assessor accreditation (such as the Assessor accreditation number, the accreditation dates and LOs/AAP/ Assessor Network that you have registered with to assess for). It will bring the current Assessor LO registration process (currently done via the EAAS/12 form) into eDofE, making this quicker and easier for all Assessors and LOs.


eDofE support


Over the last 12 months we have updated the way that we manage and record the queries that are received by the eDofE Support Desk via the helpline and/or eDofE@DofE.org.


? Support


Over a typical month, the team will respond to around 900 queries and we aim to respond to all queries within 24 hours where possible.


To help all users we have also been developing the number of resources available over the last 12 months. We continue to produce useful articles, which can be found online using the purple support icon in the bottom right-hand corner of eDofE or by navigating directly to help.eDofE.org.


eDofE Mapping


March this year brings the second anniversary of the launch of the updated version of eDofE Mapping, built in collaboration with Ordnance Survey. We have been working on making some improvements to the eDofE Mapping tool and to also make sure that the route card printing facility is working consistently across all browsers.


More information will be shared about the developments in due course. These developments should be ready and in place in preparation of the start of the new expedition season at the end of March.


https://help.eDofE.org


We have also been uploading more help videos which can be found both on help.edofe.org as well as the DofE YouTube Channel (youtube.com/theDofEUK).


Please email eDofE@DofE.org if there are any other topics that you would like to include within our support resources.


DofE Magazine Issue 29: SPRING 2018 25


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