TERMS and CONDITIONS
The PASCO Promise of Learning (90-day Satisfaction Guarantee)
We are confident that PASCO solutions will help your students achieve more in science. Within the first 90 days, if you are not satisfied that your students are more engaged and learning more effectively, return your purchase for a refund. We don’t want you spending precious budget dollars on something you don’t use. (We are sorry but we must exclude non-PASCO software that has been opened, radioactive products and products that contain perishables.) See instructions for Returns below.
PASCO 5-Year Limited Warranty for Education
PASCO products are built to survive. PASCO- manufactured products are covered by a limited warranty for a period of 5 years from delivery date against defects in material and workman- ship. This warranty is valid for educational institu- tion customers and only for educational use of these products. The PASCO warranty does not extend to any product, including touch screens, which have been subject to abuse, neglect, accident, improper installation or application, or products that have been repaired or altered out- side of our factory. Consumables and limited-life products (such as pH probes, membranes, fast response temperature probes, batteries, chemical solutions, printed materials, etc.) are excluded.
Other Warranty Terms
Products manufactured by anyone other than PASCO are subject to the conditions of the war- ranty supplied by the manufacturer (generally 1 year). The SPARK Element carries a limited 1-year warranty. Additional warranty information on our products is available upon request.
Free Teacher and Technical Support
We want teachers to be successful with PASCO solutions. Please contact our support team with any questions via phone or email. We are here to help. See our contact information below.
Contact PASCO
Mail: PASCO scientific 10101 Foothills Blvd. Roseville, CA 95747-7100 U.S.A.
E-mail:
sales@pasco.com support@pasco.com
Phone: +1 916.462.8383
Fax: +1 916.786.7565
Web Site:
pasco.com
Business Hours: Monday —Thursday: 7:00 a.m. — 4:30 p.m. Friday: 7:00 a.m. — 2:00 p.m. Pacific Time
190 SPARKvue Licenses
SPARKvue software may be purchased as a Single License for use with one computer or as a Site License for use on all computers on a K-12 campus or in a college/university department.
SPARKvue HD for iPad®, Chromebook™, or Android™ tablets is licensed separately and is free through the App Store, the Chrome Web Store and Google Play. See
pasco.com for more information.
PASCO Capstone Licenses
PASCO Capstone may be purchased as a Single License for use with one computer, or as a Site License for use on all computers on a primary and secondary campus or in a college/university department.
Shipping
Items in stock will normally be shipped in less than seven working days from receipt of the order. Specific request for air shipments or special carriers will be honored at additional cost.
Returns
Please contact the authorized PASCO representa- tive in your country for assistance in returning equipment for repair. PASCO’s International Customer Service team can be reached at +1-916-462-8383 or at
custserv@pasco.com. Out-of-Warranty products must be shipped pre- paid, door-to-door. Returns for credit or exchange must be in new condition and packaged in original shipping cartons or packaging sufficient to prevent damage during international transport.
Trademarks:
PASCO, PASCO scientific, PASCO Capstone, EcoZone, ezSample, MatchGraph!, MultiMeasure Sensors, ScienceWorkshop, SPARKscience, SPARK Element, SPARKvue, SPARKvue HD, SPARKlab, SPARKlink, PASPORT and Tension Protractor are trademarks or registered trademarks of PASCO scientific in the United States and/or in other countries. All other brands, products or service names are or may be trademarks or service marks of, and are used to identify products or services of, their respective owners. For more complete information visit
pasco.com/legal.
More Product Information
Designed for education. PASCO products are designed for education; they are not intended for use in graduate research or industry, and should not be used in any apparatus involved with life support, patient diagnosis, or industrial control.
PASCO reserves the right to change the specifi- cations of any product without prior notice. If a product is no longer available, PASCO reserves the right to substitute a product of equal, or higher, value and functionality.
FCC
Where appropriate, electrical products are marked to indicate that they conform to Federal Communications Commission (FCC) standards. Most commonly, FCC Part 15, Class A.
RoHS
All applicable products supplied by PASCO Scientific to the EU meet the requirements as specified in the RoHS directive either by substance limits or by product exemptions.
The battery or batteries used in PASCO products are marked with the European Union symbol for waste batteries (left) to indicate the need for separate collection and recycling.
Unless Otherwise Specified:
– Operating Temperature Range: 0°C – 40°C (32°F to 104°F). – Maximum Altitude (Operational): 10,000 feet
– Recommended Storage Temperature: 10°C to 27°C (50°F to 80°F)
Quality PASCO scientific Meets the Highest Quality Standards, and our Quality Management System is Registered to ISO 9001.
PASCO and the Environment
PASCO is committed to be in compliance with all laws and requirements in the countries in which our products are sold. PASCO is a respon- sible steward of the environment and as such, continually seeks to minimize the impact that our manufacturing, distribution, and consumption practices make on the planet’s natural resources.
Miscellaneous
The European Union (EU) WEEE (Waste Electrical and Electronic Equipment) symbol (left) and on the product or on its packaging indicates that this product must not be disposed of in a standard waste container.
CE MARK
Where appropriate, products carry the CE mark- ing which indicates that they conform to the applicable European standards . This almost exclu- sively applies to products which are designed to meet the following applicable directives:
2004/108/EC for electromagnetic compatibility (EMC)
2006/95/EC
for low voltage electrical equipment
Other Regulations May Apply
Local, national, and international regulations may restrict the purchase, storage, transport, use or disposal of certain products such as chemicals, radioactive sources, and specialty products and wireless transmission devices. Please consult your local regulations to ensure compliance.
877.373.0300 (inside US)
916.462.8383 (outside US)
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