“It was a little overwhelming at first, but once we decided how to implement and sustain the requirements, it became part of the culture.”
-Matt Sheuler, Collins Bus VP & GM, on ISO certification
KEEPING STUDENTS COOL FOR 20 YEARS.
By developing programs that go beyond measuring
knowledge and skill to assess ability, motivation and per- sonal values, SBSC reduces the number and high cost of drivers who quit in the first few months. “It’s important to understand motivation and values. Not everyone is cut out to be a school bus driver,” Cassell said. He approached NAPT, which had not previously
recommended products. Tis led to NAPT creating a process to offer its members special access to tried-and- true industry solutions. Cassell said it’s difficult for districts or contractors to eval- uate the value of a product or service without first buying it and then evaluating it, possibly wasting time and money if it does not produce the results expected or promised by the vendor. Tis underscores the need for a uniform seal of approval for industry products and suppliers and noted an effort is currently under way to develop such a clearing- house. However, he noted that companies, such as SBSC, often benefit greatly from the most informal certification — customer testimonials and word of mouth. “We have over 75 written testimonials, and when
anyone rings us and we haven’t been chasing them, it’s almost always word of mouth,” Cassell said. “People who are satisfied with our product tell people they know, and their endorsement carries a lot of weight.” l
Check out the newly updated STN EXPO website.
Plus, be sure to take advantage of the Super Early Bird registration! Content. C ommunity. Commerce. Coming to Reno, NV July 23–27 2016. See you there! Details at
www.stnexpo.com STNEXPO_0915_FP.indd 1 9/14/15 1:47 PM
www.stnonline.com 59
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68
