This page contains a Flash digital edition of a book.
CONTENTS In this issue of Management Services… Cover Story


With the global economic crisis deepening, John Chamberlin asks if less importance should be placed on job titles and more on specifi c actions that have a positive impact in the workplace.


See page 30 for full details.


Institute and Regional


News 04 Chairman’s report, regional events, students’ achievements and IMS certifi cation


Who’s who in the IMS 07 Spotlight on Lynette Gill, the Institute’s


Administration Manager Information 5S Human capital


management 12 Alan Erskine discusses the advantages of keeping a


24/7 workforce motivated and productive 08


Dan Markovitz looks at whether productivity can soar when you make paper shuffl ing a thing of the past


ROI in executive


coaching 20 Philip Atkinson continues to put the spotlight on


coaching and how it can reap long term benefi ts Scott-Grant Training


Student of the Year 24 Graduates celebrate their success after months of hard work fi nally pays off


Managing the supply chain


contribution 14 Mike Keen investigates how to optimise supply chain effi ciency to effectively address today’s challenges


Sustaining lean 17


Don Kivell looks at how complete commitment to lean can multiply success in the workplace


Economic benchmarking 26 Professor John Seddon examines the merits of


economic benchmarking


Talent management 36 Colin Coulson-Thomas gets to the heart of how


productivity can be improved by nurturing talent Unfair dismissal Find and focus – lean in


practice 45 James K Franz takes a practical look at how lean can be put into practice in today’s workplace


42


Russell Jones & Walker Solicitors look at what to do if you have been unfairly dismissed from a job


27


36


45


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48
Produced with Yudu - www.yudu.com