CONTENTS In this issue of Management Services… Cover Story
With the global economic crisis deepening, John Chamberlin asks if less importance should be placed on job titles and more on specifi c actions that have a positive impact in the workplace.
See page 30 for full details.
Institute and Regional
News 04 Chairman’s report, regional events, students’ achievements and IMS certifi cation
Who’s who in the IMS 07 Spotlight on Lynette Gill, the Institute’s
Administration Manager Information 5S Human capital
management 12 Alan Erskine discusses the advantages of keeping a
24/7 workforce motivated and productive 08
Dan Markovitz looks at whether productivity can soar when you make paper shuffl ing a thing of the past
ROI in executive
coaching 20 Philip Atkinson continues to put the spotlight on
coaching and how it can reap long term benefi ts Scott-Grant Training
Student of the Year 24 Graduates celebrate their success after months of hard work fi nally pays off
Managing the supply chain
contribution 14 Mike Keen investigates how to optimise supply chain effi ciency to effectively address today’s challenges
Sustaining lean 17
Don Kivell looks at how complete commitment to lean can multiply success in the workplace
Economic benchmarking 26 Professor John Seddon examines the merits of
economic benchmarking
Talent management 36 Colin Coulson-Thomas gets to the heart of how
productivity can be improved by nurturing talent Unfair dismissal Find and focus – lean in
practice 45 James K Franz takes a practical look at how lean can be put into practice in today’s workplace
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Russell Jones & Walker Solicitors look at what to do if you have been unfairly dismissed from a job
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