March 3-9, 2010 • THE MICHIGAN CHRONICLE • Page A-7
Detroit MetroLift’s
Disabled Riders Enjoy
' ( 3 $ 5 7 0 ( 1 7
Benefits of New,
Expanded Service
The Detroit Department of
denying some ride requests when there were • Direct service/reduced travel time.
not enough vehicles available. The change has Passengers who do not need a vehicle with a
Transportation (DDOT)
also increased the number of MetroLift riders wheelchair lift can now go directly to their
has completed major innovations to its
who receive direct service from their home to destination without sharing a ride with
MetroLift service that provides independence
their destinations, in addition to other benefits another passenger, reducing travel time and
to thousands of disabled individuals who
for our customers. ending the frustration of long, shared rides.
use DDOT. MetroLift allows riders with
disabilities to schedule trips directly from
New MetroLift Service Benefits • No trip denials. Requests for service are
their homes or other locations to wherever
never denied. MetroLift is now in full
they want to go within DDOT’s service
• Increased ridership. MetroLift monthly compliance with ADA and Federal Transit
area. This service is offered to all riders in
ridership has increased by 31 percent under Administration regulations.
DDOT’s service area that are certified under
the new service model. Total ridership was
the Americans with Disabilities Act as being
16,000 in October, the last month under • MetroLift customers receive personalized,
unable to use fixed-route buses and service.
the old system, compared with more than dedicated service. DDOT has created
21,000 riders each month in December a new in-house Customer Care Center
DDOT has expanded its service from using
and January. dedicated to handling MetroLift complaints.
a single contractor with 60 wheelchair
Customers speak directly to representatives
accessible vehicles to a new model that uses
• Customized service. Passengers can request that can solve their problems on the spot.
three experienced transportation contractors
a specific time they want their trip to start.
operating 220-240 vehicles daily. The result
Before the change they had to allow for a
is an additional 5,000 MetroLift riders per
two-hour scheduling window.
month, and the end of the old practice of
³ Old MetroLift Service vs. ³ New MetroLift Service
One contractor with 60 wheelchair accesible vans Three contractors with 220-240 cabs and
wheelchair accessible vans and buses
16,000 riders per month 21,000 riders per month – an increase
of 31 percent
Monthly trip denials. MetroLift not in No trip denials. MetroLift operates in full
full compliance with ADA and FTA guidelines compliance with ADA and FTA guidelines
All drivers trained and certified in All drivers trained and certified in
compliance with ADA and FTA guidelines compliance with ADA and FTA guidelines
All rides shared with other customers Shared rides reduced by 50%
Improved services making MetroLift
Passengers who do not require a wheelchair
better than before! can now go directly to their destinations
The New
MetroLift
Service!
Checker’s MetroLift fleet of 200
Enjoi Transportation’s MetroLift
Lakeside’s MetroLift fleet consists of
cabs reduces travel time for 80%
fleet consists of 35 vans and 10 buses, five of which are wheelchair
of MetroLift’s riders who do not
buses, 30 of which are wheelchair accessible. Lakeside’s skilled staff is
need a wheelchair. The service
accessible. Enjoi is well known
well experienced in serving Detroit’s
takes passengers directly to their
for servicing major health
disabled community.
destinations without sharing
organizations and disabled
rides with other passengers.
passengers throughout the region.
Detroit MetroLift –
Making everyday life more
convenient for disabled riders.
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