USER REPORT REPRISE ///
different because when you send out the signals, it’s a one-way street. Most errors in the cable network are caused by equipment failures. Cable technology is stable and mature, but when you are rolling out massive amounts of hardware, hardware faults do occur in the headend. The Bridge systems allow us to pinpoint
faults quickly. This is vital for our growth: if you have a hardware fault in the network and it takes you five days to find it, the customer will suffer for that period. Tolerances are important, and a
small variation can cause an error. You might have an output of a certain db level into the fibre and when it falls 0.5 of a db the customer may experience ghosting, pixelation, or a snowy picture. If we can’t measure these tolerances ourselves and get timely warnings, then the only way of detecting errors is to wait for customers to call and complain – and we don’t want that.
Investing in monitoring infrastructure is a
finely calculated thing. You must weigh costs and benefits. When we create a comprehensive monitoring system it enables us to detect faults very quickly.
This means we put less stress on the customer service, we have fewer dissatisfied customers and fewer truck rolls. The benefit in the long term is very positive growth for our |business. ///
Jeppe Schäfer, is a network analyst with SE A/S.
Contact:
www.bridgetech.tv
ADVERTISING INDEX /////////////////// COMPANY
ABE
Adder AJA
PAGE WEBSITE 27
11 5
Blackmagic Design 9, 13 Bridge Technologies 3 Cobalt
Decimator Digital Rapids ////////////////22
19 7
17
www.abe.it
www.adder.com www.aja.com
www.blackmagicdesign.com www.bridge.tv
www.cobaltdigital.com www.decimator.com www.digitalrapids.com
TV Technology Europe I December 2013/January 2014
COMPANY Elber
ESE IBC
Lupo Light Lupolux Miranda
Wheatstone
PAGE WEBSITE 21
22 23 25 15 2
28
www.elber.com
www.ese-web.com www.ibc.org
www.lupolight.it www.lupolux.com www.miranda.com
www.wheatstone.com
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