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Training Effectiveness / WORK FORCE


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5 Steps to Maximize Training Effectiveness


Align your training with your strategic plan by Louise S. Dunn and Joel Gendelman, Ed.D.


This is the third in a three-part series on training tactics. Read the previous install- ments online at aahanet.org/trends.


on your business, one of the first steps is to develop a strategic plan. The next step is to get your team on board. Training is a valuable tool to help you accomplish that. Training is good, but more training


O


is not necessarily better. For training to be effective, it must be directly aligned with your practice’s strategic plan. This alignment ensures that you are creating sustainable strategic processes, as well as enhancing your profitability. “Proper training is a critical part of our


business plan as it allows us to effectively implement changes in policies and proto- cols and to incorporate new equipment and products into our hospital,” says Stu- art Dalton, DVM, owner of White Bear Animal Hospital in White Bear Lake, Minn. “Appropriate training results in an informed, empowered team that keeps our clients coming back and telling their family and friends about us.” Once the strategic plan takes shape,


you need to ask yourself “How can train- ing, tools and information enable my practice to achieve the Key Practice Indi- cators (KPIs) identified in my plan?” Let’s say your strategic plan involves the purchase of a new piece of equipment.


wners and managers of successful businesses know that they must be working on their business as well as in their business. As you work


Since a well-


Who in the practice needs to be trained and what do they need to be trained to do? Technicians will need training in the use of the new machine and Client Service Rep- resentatives (CSRs) will need to be able to market the services provided by the new machine to clients. Other office person- nel require training on how to track the income generated by the new equipment.


Take time to plan Since a well-trained team is your


greatest asset, you will want to spend some time analyzing your talent, their skills and their needs. Then structure their training for optimal outcomes. We all know that payroll is a prac-


tice’s biggest expense. Why waste payroll dollars on pointless or haphazard train- ing? Take the time to correlate the skills, knowledge and abilities needed by your team to accomplish your strategic plan. Then monitor the progress of their train- ing and how their increased level of per- formance is affecting your KPIs.


Trends magazine, April 2013


trained team is your greatest asset, you will want to spend some time analyzing your talent, their skills, and their needs.


Then structure their training for optimal outcomes.


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