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FOREWORD


This is a unique opportunity to shape financial services regulation and deliver on the significant tasks the Government has set for us. I, together with Martin Wheatley and the new Board, will be on an exciting and challenging journey to create the Financial Conduct Authority (FCA). I am very proud that I am to be its first chairman.


Having worked in the professional services environment for more than 35 years, I fully appreciate how important conduct is to the integrity of markets and to protecting consumers. There is no substitute for high standards of behaviour, and that is our focus.


Regulation has to strike the right balance between allowing the industry to thrive and ensuring it retains its integrity and delivers what consumers expect from it. We will set ourselves demanding targets for our own performance, as well as expecting high standards from others in this regard.


This document sets out how we will approach our regulatory objectives; how we intend to ensure firms put consumers at the heart of their business; and where we are on this journey.


Regulation has to strike the right balance between allowing the industry to thrive and ensuring it retains its integrity and delivers what consumers expect from it.


We open the door to our new organisation to show you what it will feel like for you when it begins life next year. We encourage you to take a look inside and to give us feedback.


Day One of the FCA is only the start; our long-term vision and approach are fundamental to helping us meet our objectives. I hope this document demonstrates that we are on the right track, and I look forward to hearing your views.

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