DIGITAL SIGNAGE
CASE STUDY Life-Saving IT Solutions How AMT Built a Safer, Healthier Community
This case study is brought to you by PC Connection, Inc., parent of the PC Connection family of companies, a collection of best-in-class information technology (IT) solutions providers. Its subsidiaries include PC Connection Sales Corporation, GovConnection, and MoreDirect, which service small- and medium-sized businesses, government, and enterprise markets, respectively.
Established in 1991, Advanced Medical Transport (AMT) is a not-for-profi t community organization that provides Central Illinois with emergency and scheduled ambulance service. With a comprehensive team of healthcare professionals, including nurses, paramedics, EMTs, and dispatchers, AMT provides life-saving care and emergency training for the local community.
As the Manager of Applied Technology for the largest fl eet of ambulances in Central Illinois, Tom Geraci understands the importance of delivering critical services under pressure. Ensuring AMT’s 32 Advanced Life Support vehicles and new state-of-the-art communication center—equipped with computer-aided dispatch, satellite vehicle locating, GPS, and routing—work together seamlessly took a great deal of planning and preparation. Geraci relied on a trusted IT partner to help him accomplish that mission.
Investing in Information
When AMT upgraded their Peoria, Illinois-based facility to include a bunkerized, FEMA-rated storm shelter, Geraci’s list of priorities included updating the center’s systems to ensure the safety and security of staff and increase the reliability of service to AMT’s broad customer base. “We threw a lot of technology at this project. One of the things we wanted to accomplish was putting more information at our staff’s fi ngertips,” said Geraci. “In addition to improving or upgrading a lot of the computer technology that we had, we added a video wall that’s approximately 27' wide by 9' tall that displays up to 16 different feeds of information—national news, mapping of our service area, call volume, weather, street closures, and more.” Gaining instant access to valuable news and information gives AMT dispatchers and ambulance crews a critical advantage in emergency situations. Digital signage plays an important role in communicating that vital information. With several monitors and media players installed throughout the facility, AMT can display road closures and weather feeds to ambulance crews before they head out, as well as educational material for healthcare and EMS training classes.
A Communication Lifeline
Geraci implemented the video wall to enhance communication throughout AMT and get information to employees quickly and easily. They worked with PC Connection to install two 32" LCD digital signage displays to provide information to staff about topics that affected them, like road closures, and about the healthcare and EMS training classes available at the facility. “With the digital signage in place we found that there was also a benefi t for the customers who came through our door. Digital signage is a way to broadcast information really fast and to many different groups—employees, customers, and others.” The AMT staff has positive feedback about the display. Geraci states that the users of the system are pleased, and he plans to add a third
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