Tere are hundreds of rental companies, so how does a contractor choose from the multitude of powered access equipment suppliers to be sure they adhere to specific audited standards? We spoke to some IPAF Rental+ companies to find out how this quality mark differentiates them from the competition
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e constantly measure customer satisfaction levels and for us the IPAF Rental+ award was the icing
on the cake,” says Janine Marriott of Access Plus in Scotland. “It was concrete proof that what we say, we
do for the customer. It’s easy to market your company and claim you are bigger and better,
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and many companies may look good on the outside. The difficulty is actually being able to live up to your promises – and, unfortunately for many contractors, by the time they find out that their expectations are not being met, the hire is well under way.” Marriott adds: “Contractors should ask for IPAF Rental+ companies to be confident that
they will be looked after to the highest level on all aspects of their hire, and that the staff they are interacting with have been trained to the highest level. “All our customers receive personal
attention. We genuinely care how every hire goes for each customer and work constantly to ensure that we deliver total peace of mind with each and every hire.” “IPAF Rental+ companies guarantee that
their customers will receive the highest level of service and equipment supplied,” says Gordon Leicester, managing director of Facelift Access Hire, based in Sussex. “This means that contractors can focus on
the job at hand and not have to worry about the suitability of the equipment for the task, its condition, whether it will turn up on time, or, in the case of an operated hire, the