Whatever it Takes
Anoka, Minnesota. A Falcon 50EX customer has an AOG that calls for a new Electronic Control Unit (ECU).
“Can we have it fixed by 10:00 a.m. tomorrow?”
Falcon Rep. Andy Townshend drives up from St. Paul, MN. Parts are flown in from Teterboro, NJ. Duncan technician R.J. Ridel flies in from Battle Creek, MI. Andy coordinates everything – even hand delivering the ECU to the plane by 1:00 a.m. so the job can get done overnight. At 10:00 a.m., the Falcon is ready to fly and the customer’s e-mail reads:
“Thank you all. I’d say that’s going the extra mile.”
GoTWhatever it takes
eam
Falcon GoTeams do whatever-it-takes to turn your AOG into an Airplane On The Go. Learn more at
falconjet.com/Go
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