UNDER NORMAL CIRCUMSTANCES
TRILANCO WILL NOT
ACCEPT GOODS FOR RETURN
Goods will ONLY be accepted for the following reasons:
1. RETURNS TO CORRECT AN where appropriate, the Batch Numbers. This Returns Note
ERROR IN DELIVERY OR ORDERING should NOT have other products on it.
Items requiring Temperature Controlled Storage will be
2.3 Goods must be packed separately and clearly identified as
accepted to correct a Delivery Error Only. In this case, the
Returns relating to a Product or Batch Recall.
goods must be returned not later than the Next Working
2.4 Credit will only be issued by TRILANCO as authorised by
Day and must have been stored correctly whilst on the
the Manufacturer concerned and at such a time as
Customer's Premises.
specified by him.
1.2 To be considered for return, the goods MUST be
accompanied by a Returns Note showing:
3. RETURNS BECAUSE A PRODUCT
a) The name, address and Account of the Customer
OR PACKAGE IS ALLEGED TO BE FAULTY
returning the goods.
3.1 In the case of alleged faulty packaging, the following
b) The quantity, description, strength, pack size and price
procedures will apply:
of the goods.
a) Goods must be packed separately and accompanied by
c) The Invoice Number of the account on which the goods
a separate Return Note. Details should be as per 1.2,
were supplied.
with the addition of the Batch Numbers.
d) The reason for the Return.
b) Goods must be packed separately and handed to the
1.3 The goods must be in perfect original condition, not
TRILANCO employee with a request that the goods
marked in any way and should NOT show any evidence of
should be passed to the GENERAL MANAGER as soon
having been tampered with and also carry a Product
as the van returns to the warehouse.
Licence Number.
c) Goods returned with faulty packaging will be forwarded,
a) Goods will only be accepted if they are returned within
by prior arrangement, to the Manufacturer for
the maximum time limit (between 5-6 days). This
examination and comment, along with the name,
applies to goods returned for any reason except for that
address and telephone number of the original
of product recall. (See section 2).
complainant.
b) In the event of any of the above conditions not being
3.2 Where a product is alleged to be faulty the procedure in
met, goods will not normally be accepted for return.
3.1 will be followed, but in addition, details of the alleged
1.4 Immediately on receipt, returned goods will be
fault should be telephoned to TRILANCO, so that the
quarantined in a separate, well-defined area, pending
Manufacturer is alerted as quickly as possible. This in no
appropriate action or disposal. No goods may be returned
way precludes a customer from dealing directly with the
to shelf stock without the authority of a designated person,
Manufacturers on the grounds of safety.
in accordance with internal procedures.
3.3 Credit will only be issued by TRILANCO as authorised by
the Manufacturer concerned and at such time as specified
2. RETURNS IN RESPONSE TO A PRODUCT OR A BATCH
by them.
RECALL, INSTIGATED BY A MANUFACTURER
2.1 The recall arrangements for a Medical Product are
ACCEPTANCE OF TERMS OF TRADING
dictated by the Product Licence holder and the goods will
Goods are only supplied on the condition that the Purchaser has
ONLY be accepted, according to the specific instructions
read and fully accepted our Terms of Trading.
relating to the circumstances surrounding each recall.
2.2 Goods must be returned, as instructed, accompanied by a
Returns Note, as per 1.2, indicating the type of recall and
TRILANCO SALES 01253 888188 • FAX 01253 891249 • www.trilanco.com 7
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