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Easy ordering by phone, fax, mail or mooremedical.com
Place orders by phone Place orders online Place orders by fax or mail
• Customer Service 1.800.234.1464,
Option 2 – 8am to 6pm EST M-F;
Call us at 1.800.234.1464, Option 1 Order at mooremedical.com • By fax - 1.800.944.6667
Live Online Help – 8am to 8pm M-F;
8am to 8pm Eastern Time, M-F. We’ll Our web site offers our full selection • By mail- Moore Medical
Email: esupport@mooremedical.com
quickly help find the products and of products with easy search and PO Box 4066
• Credit Support 1.800.234.1464,
services you need or offer custom navigation, as well as easy-to-use Farmington, CT
Option 3 – 8am to 6pm EST M-F
suggestions just for you. webtools to save you time. 06034-4066
Go to www.mooremedical.com/forms to download the following forms:
Hablamos español: Pregunta por
• Order Form • Credit Application • Drug Authorization • Authorization to Purchase • DEA Declaration ayuda cuando usted llames.
Fast order processing
Payment Terms
Most standard, in-stock orders For your convenience, Moore Medical accepts Visa, MasterCard and American Express. You may also apply
received by 4pm M-F leave our for an open account, and upon credit approval, your order will be shipped “Open Account-Net 30 Days.”
distribution centers the same day Invoices will be dated as of the date of shipment. Late charges at the rate of the lower of 1.5% per month
and reach your destination in
or the highest rate permitted by law may be charged on past due accounts. All payments shall be made
only 1-2 business days.
in United States dollars and may be made by check, wire transfer, Visa, MasterCard or American Express.
A $25.00 fee will be assessed for each returned check. Any freight charges for special handling or for
Standard delivery times (est.)
shipments outside the contiguous USA will be added to your invoice, F.O.B. point of origin.
Next Business Day Repairs
Second Business Day All instruments and equipment needing repair are returned directly to the manufacturer. Please call
Third Business Day
Customer Service at 1.800.234.1464, Option 2, for the phone number of the manufacturer. As a distributor,
Moore Medical LLC does not offer a warranty, either expressed or implied, for these products.
Fourth Business Day
Returns
Special Offers
We make every effort to accurately pack and ship your order. If you encounter a problem, please follow
Offers exclude vaccines, specific injectables, items list-priced greater than $1000 and selected products;
the Return Policy Instructions on the Packing Slip/Invoice.
ask your rep for details. No more than one special offer, coupon or discount can be used in any one order. Special
offers, coupons or discounts can only be applied at time of order and may not be applied to any previous order.
Returns within 30 days: if you are not 100% satisfied with your purchase, Moore Medical will replace
Buyer is hereby advised that he/she may be obligated to fully and accurately disclose the amount of any
the item or provide a credit for the full merchandise amount, less any shipping charges.
discounts, rebates or other price reductions in cost reports or claims for reimbursement by buyer to Medicare or
Returns beyond 30 days: require prior approval and may incur a restocking fee. Call Customer Service
other health care programs requiring such disclosures. Prices and products are subject to change without notice.
at 1.800.234.1464, Option 2, for further information.
Shipping
Special and custom orders are not returnable, but any defective parts will be replaced. Returns cannot be
shipped C.O.D. Please be sure to include at least one of the following with the product: invoice number,
Freight is prepaid on all orders of stocked items shipped within the 48 contiguous United States via ground
order number and/or account number.
service. Orders under $100 (under $300 for reseller customers) will be charged an $11.00 handling fee. As of
September 15, 2008, Moore Medical implemented a $.95 fuel surcharge ($2.95 for reseller customers) on all
Credit will be given for incorrectly shipped, damaged, or defective products within 45 days of invoice.
orders except for backorders and split orders. This surcharge appears as a line item labeled “Fuel Surcharge” on
In order to receive full credit, returned products must be unopened and in salable condition.
all invoices, packing slips and at check out for web orders. Standard, in-stock orders placed by 4pm, Monday
The following products have return restrictions or cannot be returned. Please call Customer Service at
through Friday, will ship the same day. Orders destined for Alaska, Hawaii or Puerto Rico are shipped via UPS
1.800.234.1464, Option 2, for further information.
Second Day Air (except hazardous/ORM materials). Orders destined for Guam or the US Virgin Islands are shipped
via USPS Express Mail (except hazardous/ORM materials). Freight charges will be added to invoices outside the
• All Rx returns must be requested by customers and approved by Customer Service within 7 days
contiguous 48 states. Please call for further information. Shipping charges are subject to change without prior
of invoice and the product returned to us within 15 days accompanied by a signed Prescription Drug
notification. Customer pays all shipping charges on special order drop shipments. Furniture and large equipment
Return Form.
is shipped to your dock. Additional charges will be applied for lift gate service, inside delivery, or set up.
• All Over-The-Counter and Prescription Medications that don’t meet date requirements must
be reported within 5 days of receipt and will then be verified through warehouse for stocked
Premium Shipping Options merchandise dating.
For orders totaling up to $300 and shipped within the contiguous 48 states of the USA, UPS Next Day shipping • Controlled Substances
is available for $30, and UPS Second Day shipping is available for $20. For orders totaling over $300, standard • Diagnostic Test Kits
published book rates will apply for UPS Next Day and Second Day shipping. Refrigerated/ship-on-ice (SOI) orders • Discontinued Products
are sent following standard terms and conditions as stated below. Hazardous materials are excluded from air • Drop Shipped or Special Order Products shipped from the manufacturer
shipments and are sent following standard terms and conditions as stated below. Drop shipped items are sent • Expired Products
directly from manufacturers and standard published book rates for UPS Next Day and Second Day shipping apply. • Hazardous/ORM Materials — Call 1.800.234.1464, Option 2 for details
• Items Shipped on Ice or Dry Ice
Shipped Hazardous DEA
• Opened or Defaced Products
on Ice
• Used Instruments
❄
Materials Required
• Oxygen Tanks
Any item requiring refrigeration The Department of Transportation In order to ship controlled sub-
may be shipped separately from has determined that this item stances to you, a copy of your cur- Damaged Shipments
the rest of your order. Items are requires special handling. Add rent DEA License and DEA All deliveries should be inspected for shipping damage before accepting delivery. If damage has occurred,
shipped on ice Monday through $20.00 per order to cover addi- Declaration Form (download at customer should note the extent of the damage on the freight bill and call Customer Service immediately
Wednesday only, and will arrive in tional handling. Please see impor- www.mooremedical.com/forms) at 1.800.234.1464, Option 2. Moore Medical’s responsibility for loss or damage ceases when the products
two business days. Add $6.95 per tant information in the Returns must be on file with us. are accepted by the carrier. When notified, Moore Medical will file a damage claim for the goods shipped,
order to cover additional handling. section. issue credit for the damaged goods, and ship replacement goods. All damage claims must be completed
Refrigerated items cannot be within 5 days of receipt of merchandise.
returned.
Missing Merchandise
Microbiology Products
Please report all missing merchandise to a Customer Service Representative by calling 1.800.234.1464,
Orders under $25.00 for microbiology products will incur a $5.00 handling fee.
Option 2, within 5 days of the invoice date. Occasionally cartons separate during shipping, but missing items
should arrive within 1-2 working days. Any Controlled Substances missing from your order must be reported
Prescription Drugs and Devices/Controlled Drugs
within 72 hours of receipt.
Prescription drugs and devices can only be sold to registered and fully licensed customers. We must have a copy
of the valid state license or DEA Registration on file.
Mail Preference Service
If you do not wish to receive any promotional mailings, please copy your mailing label exactly as it
Backorder Policy
appears on the back of this publication and mail to: Moore Medical LLC, Attn: List Manager, 1690 New
All backordered items will be shipped immediately upon receipt from our supplier. Most items will be cancelled Britain Avenue, PO Box 4066, Farmington, CT 06034-4066. Please help us conserve our natural resources.
from your order if they are not received by us within 30 days from the date of the backorder. In most cases, If you are receiving more than one copy of the same publication, please send us all the mailing labels
you will be notified of the cancellation by postcard or e-mail. and indicate which one is correct.
Prices
Operating in Oklahoma as Moore Medical McKesson LLC.
Due to unforeseen manufacturers’ price increases or decreases, pricing is subject to change without prior
notification. Buyer is hereby advised that it may be obligated to fully and accurately disclose the amount of any
discounts, rebates or other price reductions in cost reports or claims for reimbursement by buyer to Medicare,
Medicaid or other health care programs requiring such disclosure.
These terms and conditions are subject to change without prior notice. Not responsible for typographical errors.
Rev. 3/09
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