Learn from others’ mistakes ‘Insensitive’ nurses teach RN about her role as advocate By Tracy Andriano, BSN, RN, COHN-S M

ost nurses have stories of inspiration, leadership and praise from patients and families. I have many stories, but one

special experience continues to aff ect me today. Early in my nursing career, I had diffi culty ac-

cepting my new role and how it diff ered from what I learned in school. Being a nurse didn’t feel the way I thought it would; I did not feel empowered or fulfi lled. I started my career on the night shift and soon came to realize that most of the time I was working in autopilot mode. The night shift’s high volume of work came in the form of nonstop admissions and discharges. I liked meeting and educating new patients about their surroundings, but was that it? There had to be more that I could do for them. I decided to explore other nursing specialties that could give

I would care to help her, before she fi nally told me what happened. While receiving dialysis that day, Angie had

Tracy Andriano, RN

bowel incontinence. As two nurses cleaned her, Angie shared, they treated her as though she wasn’t cognizant of their conversation. They made com- ments to one another such as, “Look at her. She’s useless. She can’t do anything for herself.” She was taunted for being young and helpless, and made to feel like she was a burden. These nurses continued to talk over her while cleaning her. I couldn’t believe what I was hearing. This is my patient; it’s my responsibility to care for

me some direction in my career and eventually began picking up travel nursing assignments. Every new assignment came with the task of proving myself to other nurses and earning their respect, but one day the job demanded much more. During one travel assignment, one of my patients was a young

woman with multiple health issues and a DNR. Angie* was in her 20s, single, did not have regular visitors, and was on dialysis and in renal failure. We were so close in age. We got along well and talked quite a bit that day. As usual, the transporter arrived to bring her to dialysis, which would give me a little time to catch up on paperwork. Angie returned a while later, and as I got her situated in her room and assessed her vitals, she began to cry hysterically and talked about how she wanted to die. I did not understand what caused the sudden change in her

mood, but I had a plan in mind as to how to help. If the routine of the treatments caused her to become upset, I would request a visit from a social worker. If it was an issue with a family member or another patient, I would let her know that she could discuss it with me. She seemed to struggle for a bit with why


her physically and emotionally, and it’s often forgotten how connected the two are. I left the room, attempted to control my anger toward these insensitive, unprofessional nurses and told my manager, who called the assistant director of nursing. The ADN spoke to Angie and then to the nurses in question. After the investigation was completed, the ADN told us the nurses were disciplined and sent home. Later I went back to Angie’s room, and we talked and played cards until it was time for me to give report. The next day I came to work and immediately felt a diff erent

vibe in the air. The other nurses were smiling at me, which made me wonder what was going on. I walked to the nurses station to get report and there it was on the report sheet for Angie, my young patient — an updated status: DNR rescinded. A nurse on the unit patted me on my back. “Good job,” she said. I can’t describe the personal satisfaction I felt knowing how I

treated her and advocated for her was a factor in her decision to rescind her DNR. From that day forward, I never questioned my career choice. And I no longer call it a career — it is my calling. •

Tracy Andriano, BSN, RN, COHN-S, is a worker’s compensation nurse case manager for the Workforce Safety Department at Northwell Health in Lake Success, N.Y.

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