Lesson five: Start out to win. We’ve always adopted a “murder board” process in any venture I’ve been behind or associated with. Here’s how it works, and we’ll use a proposal as an example... There is only one goal: win. No ego’s, no pride of authorship. Only thing that matters is making it the winning proposal. Everything about the proposal gets reviewed, evaluated, rewritten, for the greater good of winning.


Lesson six: Get it right, in spite of yourself. The mindset you establish in your business must be one of “getting it right”, and whatever it takes to “get it right” is how we live. That means that your people feel strong enough to challenge you. Never know, you could be wrong and someone just saved your bacon by telling you that you have it wrong. You want that, need it, and must nurture a culture to ensure you get it. Very last thing you want is a culture of people blowing smoke up your rear and around you. You need truth. Foster it.


We’ve reinforced in our Madda Fella culture to ”Do the right thing and good things will happen.” If you operate and carry yourself on that basis, then your likelihood of success rises. Customers get great service, and you’ll develop a following.


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