� Asset Management—Physical and soſt assets can be tracked and managed through a combination of in-house tools and systems and existing tools in the client environment. Configuration management integrates with our Service Desk Configuration Management Database to ensure SLAs are optimized for incident, problem, and change management across the enterprise.
� Remote Desktop Management—Remote takeover, remote control, soſtware distribution, patch management, and end-user provisioning can be provided and integrated with the service desk, leveraging either client or PC Connection provided tools.
� Maintenance—We offer break/fix services from the desktop to the data center with customer-defined service levels that include call management, entitlement, triage, parts, and labor on a 24 × 7 × 365 basis.
� IMAC—Our experts can conduct install, move, add, or change (IMAC) work from the desktop to the data center—remotely or onsite—with a wide range of service delivery methods.
ITSM DELIVERY BUILT ON A FOUNDATION FOR SUCCESS
Our ITSM model was developed based on years of experience helping optimize technology for our customers. Discover what makes our offerings unique, including strategies and resources to give you a competitive advantage:
� Proven Solutions—Get dedicated solutions and proven implementation. Steady-state operations ensure mutual success.
� Project Management Office—Dedicated support resources for seamless project execution and ITSM service operations work in conjunction with service delivery teams.
� Service Operations Support—Our three-pronged support model: service delivery, PMO, and service operations, enables services to sustain changes and time to market without lapse of service or jeopardizing quality or customer satisfaction.
�WebSPOC—An ITIL-certified soſtware and solution that provides an ITSM framework for Incident, Problem and Change Management, Service Level (Contract) Management, and Configuration Management.
Want to Know More?
To learn more about reducing complexity and increasing support with ITSM, contact an Account Manager at 1.800.800.0014 today.
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www.pcconnection.com/ITSM WWW.PC CONNECTION. COM 1.800.800.0014 69
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