APPOINTMENTS & UPDATES CCR-PS APPOINTMENTS & UPDATES
Callcredit Information Group has announced two further strategic appointments to its executive team. John Tobin has been appointed business change director to lead the overall
enterprise-wide transformation programme the business is undertaking. Meanwhile, David Ross has been appointed to the role of chief technology officer. Mr Tobin said: “Having followed Callcredit’s progress since I entered the
industry 15 years ago, I am delighted to now join the leadership team and be a part of building our future. We have built our success to date on great talent, continued innovation, and unwavering customer focus. Those same values will provide a strong foundation for our future growth in the UK and internationally as we transform ourselves into a scalable, efficient, and mature business.”
To officially mark the launch of its High Court enforcement service, Equita held a Champagne Afternoon Tea Reception at the Grosvenor House Hotel in London. Dr Laura Haynes, Capita’s director of
behavioural science, delivered a keynote speech on how behavioural science can be used to design and deliver services, and the possibilities it presents for the recoveries industry. She concluded that behavioural science has become more than a universal curiosity. For example, both the Cabinet Office and the White House now have dedicated Behaviour Insight Teams.
Chief executive of the Chartered Institute of Credit Management (CICM) Philip King has welcomed a speech by the new business secretary, Sajid Javid, confirming his support for the Prompt Payment Code, managed on behalf of the Department for Business, Innovation and Skills by the CICM. He said: “It is encouraging that in
his first major speech as business secretary he has chosen to single out the code and highlight the steps being taken to strengthen its powers in the future. It is also pleasing to see that the work of the institute in shining a light on poor payment practices and scrutinising payment behaviour across the supply chain is being recognised.” Consumer Credit Compliance has
appointed Bridget Spence and Angela Sansom as senior client engagement managers, whilst Rachael Doyle has joined the firm as a compliance account manager. Following the Financial Conduct
Authority (FCA) taking over credit licensing last April from the Office of Fair Trading, the business is now working with more than 400 different companies requiring a new permission. Joint founder Ian Beardmore said:
“There are tens-of-thousands of companies requiring FCA permission, and, for many, the task is too time consuming and complicated to manage on their own, hence them turning to us.”
CRS Compass has given six ‘top tips’ for dealing with particularly vulnerable customers. These include training front-line staff to identify warning signs; signposting, with only companies with the correct FCA licence allowed to give out advice to customers on their finances; procedural ring-fencing so that vulnerable customers are taken out of regular processes and placed into their own well-constructed procedure to avoid further detriment; and having a dedicated team. Also avoiding backlogs and blackholes so that changing workflow processes do not mean that accounts get sent in to a ‘dark abyss’.
John Tobin, business change director, Callcredit Information Group
New figures from Lovetts have shown that suppliers are bank rolling their customers for an average of 103 days from the point they issue an invoice, before they threaten legal action with a letter before action (LBA). This is a 24% increase on the amount of time the same sample waited in the first quarter of 2014, when the time from invoice to LBA was 83 days. Charles Wilson, CEO of Lovetts, said:
“From our figures, the scale of the late payment scandal in the UK is getting worse not better, despite the high profile campaigns to stamp out the problem.”
Company Watch has updated its online system to provide a financial health assessment together with credit limits for around 700,000 Swedish companies. Denis Baker, CEO of Company
Watch, said: “We are pleased to add Sweden to our list of accessible countries – enabling users to instantly assess the financial health of Swedish companies both large and small.”
AvantCredit, an online consumer lend-
ing platform active in the US and UK, has signed a long-term deal with Equifax. The contract appoints Equifax
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www.CCR-PublicSector.com June 2015
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