EDITOR'S LETTER
PRESIDENT & CEO James Balda
jbalda@argentum.org
Perfecting the Recipe for an Exceptional Dining Experience
Renowned American food writer M.F.K. Fisher wrote, “First we eat, then we do everything else.” Dining is an important and deeply personal experience for each of us—one that depends on a variety of factors from taste to environment to nutrition. In senior living, dining is also part of the person- centered care and service promised to residents, so it requires a thoughtful approach that evolves with residents’ changing needs and desires. In this issue of Senior Living Executive, The Dining &
Nutrition Issue, we explore developing trends and review tips and tricks for staying ahead of evolutions within senior living dining. As the resident landscape changes, so do dining preferences when it comes to style and cuisine. We look at what tools and techniques are available to culinary executives as well as community chefs to track trends, manage associated costs, and produce exciting menus (p.6). We also address dining design trends across the industry (p.12). Choice and
variety, versatility and transparency, engagement and collaboration—these are all demands driving an overhaul of dining environments and service standards across senior living. With the next generation of residents moving to senior living, community leaders are seeing both challenges and opportunities when reimagining design spaces.
But serving residents in senior living isn’t just about off ering eclectic cuisine and engaging spaces; it requires attention to the unique nutritional and dietary needs of an aging population. With that in mind, we review best practices for serving those with specialized diets and how having a dietitian on staff may provide added support at your community (p.42). Additionally, we share some of the latest innovations in memory care dining (p.52), ideas for engaging and retaining a young dining workforce (p.34), and principles to follow to ensure food safety and a safe working environment for dining staff (p.46). We hope you were able to join us at the 2018 Argentum Senior Living Executive Conference in San Diego in May. In this issue, we’ve also shared sights and sounds from the event, which convened more than 2,600 leaders and professionals in senior living (p.20). Be sure to save the date for the 2019 conference, taking place April 15-17 in San Antonio, Texas.
– Jessica McKay Editor
CHIEF OPERATING OFFICER Maribeth Bersani
mbersani@argentum.org
CHIEF FINANCIAL OFFICER Gina Mamone
gmamone@argentum.org
VP, QUALITY IMPROVEMENT John Schulte
jschulte@argentum.org
VP, MARKETING Jaclyn Vann
jvann@argentum.org
VP, WORKFORCE DEVELOPMENT Brent Weil
bweil@argentum.org
VP, BUSINESS DEVELOPMENT Brad Williams
bwilliams@argentum.org
VP, GOVERNMENT RELATIONS Paul Williams
pwilliams@argentum.org
DIRECTOR, GOVERNMENT RELATIONS Alexis de Armas
adearmas@argentum.org
DIRECTOR, GOVERNMENT RELATIONS Neil Cohen
ncohen@argentum.org
DIRECTOR, CONFERENCE & EVENTS Ellen Drudy
edrudy@argentum.org
DIRECTOR, MEMBER SERVICES & DATA Kari Horesky
khoresky@argentum.org
OFFICE MANAGER/ EXEC. ASSISTANT Rosa Montgomery
rmontgomery@argentum.org
PROFESSIONAL DEVELOPMENT & EDUCATION MANAGER Robert Oliveri
roliveri@argentum.org
PROGRAM COORDINATOR Kayla McAlindin
kmcalindin@argentum.org
ACCOUNT COORDINATOR Tiff any Crawford
tcrawford@argentum.org
STAFF ACCOUNTANT Olivia Wilson
owilson@argentum.org
EDITORIAL EDITOR
Jessica McKay
jmckay@argentum.org
SENIOR MANAGER, PROGRAMS & RESEARCH Sharon Cohen
scohen@argentum.org
PUBLICATIONS MANAGER Vatrice Chestnut
vchestnut@argentum.org
ART DIRECTOR Rose Thai
rthai@argentum.org
ADVERTISING DIRECTOR OF SALES Katherine Madison
kmadison@argentum.org
SENIOR ACCOUNT EXECUTIVE, SALES Jim Owens
jowens@argentum.org
SUBSCRIPTIONS 703.562.1179
Senior Living Executive, Volume 25, Number 3 (print ISSN 2161- 6698, online ISSN 2161-671X) is published bimonthly by Argentum, 1650 King Street, Suite 602, Alexandria, VA. Periodicals postage paid at Alexandria, VA and additional mailing offi ces. Argentum member companies receive subscriptions for staff as part of their membership. Free controlled subscriptions are also available to qualifi ed individuals in the senior living business.
POSTMASTER: SEND ADDRESS CHANGES TO Senior Living Executive, 1650 King Street, Suite 602, Alexandria, Virginia 22314 703.894.1805. Printed in USA. Copyright 2017. Prior to photocopying items for educational classroom, internal, or personal use, please contact the Copyright Clearance Center, Customer Service, 978.750.8400, 222 Rosewood Dr., Danvers, MA 01923 or check CCC Online at
www.copyright.com. Senior Living Executive will not be responsible for the return of any unsolicited manuscripts or photographs.
Copyright ©2018 Argentum. All rights reserved. No part of this publication may be reproduced or transmitted in any form—print, electronic, or otherwise—without written permission from Argentum.
Correction: In the article “Securing the Right Training Opportunities for Sales Staff ,” in the previous issue of Senior Living Executive (The Workforce Issue), Senior Lifestyle’s Janine Witte’s name was incorrectly reported as Janine White.
MAY/JUNE 2018
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