MOTIVATION
Transform Hope into a Success Plan WILLIAM F. KENDY
Hope is a tough concept to define, and is thought of as either a noun or a verb – and either passive or active. As a passive noun, defined by the Oxford English Dictionary, hope means, “a positive expectation and desire for something to happen,” As an active verb, its definition is, “to intend, if possible, to do something.”
“Hope is about how leaders use hope to make things happen,” says one leadership consultant and speaker. “To outrageously successful people, hope is more than a state of mind; it is
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a belief system – a plan for getting to a desired future. It is a methodology that can be learned.” A chief operating officer with more than 20 years of experience in sales
management for such companies as Black and Decker, Stanley Tools, and Kohler, defines himself as a pragmatic guy and believes that the key to hope is all in the execution. “It’s all about executing and planning for improve- ment,” he says. “Every time you use the word ‘plan’ you’ve come out of the conceptual part and entered into the analytical/executional area. It’s important to help salespeople under- stand that hope is more than a state of mind and not just a belief system. It is part of an executable set of steps that eliminates the need for perfection and ensures that managers and salespeo- ple will reach their commitments.” He feels there are “hopers,” “do- ers,” and “hopeful doers.” “My dad told me that there are hopers and
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