PRODUCT FOCUS: NURSE CALL SYSTEMS
A Swift Response Aid Call provides a state-of-the-art care solution for Kincarrathie House.
Residents and staff at Kincarrathie House, a 44-bed residential care home for the elderly on the outskirts of Perth in East Scotland, are benefiting from new technology designed and installed by Aid Call.
Maggie Kay, Home Manager at Kincarrathie House, explains: “I’ve been using Aid Call products since 1996 while working in another care home. When I moved to Kincarrathie House in 2003, the existing system was noisy and in need of an upgrade. After extensive research I selected the most up-to-date nurse call system available at the time, which was the Aid Call CP3000 system and J24 pagers.
“The original system has served us well but after 14 years and advances in technology available, it was time to upgrade again to ensure we continue to provide the best possible care for our residents.
“This led us to look for a new nurse call system which incorporated the flexibility to scale up if required, along with the capacity to connect additional devices such as pendants or sensor mats because it is essential care needs evolve along with our residents’ needs.
“It was also crucial for the new system to be user-friendly, extremely reliable and simple to maintain. I also wanted a silent feature, as loud alarms are intrusive which can be unsettling to residents.”
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Stuart Barclay, Aid Call’s Assistive Technology Specialist and Business Development Manager for Scotland and North of England, worked with Mrs Kay to conduct a full survey of the building and identify the best software and hardware solutions to meet the brief.
Mrs Kay adds: “I approached Aid Call having personally worked with their products and the team for over 14 years. We selected the Aid Call TouchSafe Pro Nurse Call System with Blue Bell Pagers because they offered a number of benefits.
“The silent features of the system are extremely helpful to ensure residents are not disturbed and the call logging features with data analysis are invaluable. Staff now sign in and out using the Blue Bell Pagers which helps us to monitor call responses and timings and ensures data records are accurate. This protects both staff and residents and ensures that the right help gets to the required location as quickly as possible.
“Most importantly, our residents like the fact that the call points are not fixed to the walls and can be moved around their rooms. The buttons are clearly marked and easy for them to use. They know if they press for assistance that staff will respond quickly which makes them feel safe and secure.
“Having researched the market thoroughly, it was clear Aid Call was
the natural choice for us. Not only have we had a great relationship over the years, we are extremely happy with the service and level of support they continue to provide.”
Aid Call is a business unit of Legrand Assisted Living & Healthcare which has been providing wireless nurse call technology for over 35 years, specialising in the design and manufacture of bespoke solutions to meet the needs of care homes, care groups and hospitals in both the private and public sectors. Clients include the NHS, BUPA and Four Seasons Health Care.
Aid Call’s Stuart Barclay, said: “We have a great partnership with Kincarrathie House. They are a fantastic advocate for Aid Call.
“All Aid Call products and services have been developed following feedback from our customers. We continually strive to innovate and tailor our offering specifically to meet individual requirements regardless of size or scale, from single small care homes to a chain or larger homes and sites.”
The company currently supports over 100,000 customers nationwide with a team of professional and technical consultants experienced in wireless technology solutions, as well as a team of in-house engineers and a dedicated helpline which operates 24 hours day and 365 days per year.
www.aidcall.co.uk www.tomorrowscare.co.uk
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