NOTICE BOARD
MDDUS launches CQC “toolbox”
A NEW CQC “toolbox” is now available on the MDDUS website to help members comply with quality and safety requirements. GPs and practice managers can browse a wide range of resources organised around the Care Quality Commission’s five key lines of enquiry (KLOEs). The CQC is the independent regulator
for health and social care in England. All practices in England must be registered and meet the essential standards they have set out. Their KLOEs assess whether a practice is: safe, effective, caring, responsive and well-led. Amongst the resources available in the
toolbox are video modules, risk articles, practical checklists, guidance sheets, podcasts and interviews with experts. New director of development at MDDUS, Mr David Sturgeon, said: “MDDUS is delighted to be able to provide our members with this toolbox to assist them in ensuring they meet the essential standards of the CQC inspection regime. The mixture of expert knowledge and practical checklists will help ensure a successful outcome and a positive message to patients of the quality of care provided by the practice.” Browse the CQC toolbox at
www.mddus.com, within the Risk Management section. Members-only content will require log in with surname and membership number.
Don’t face GMC complaints alone
Doctors facing a GMC complaint are urged to seek the guidance and support of MDDUS at the earliest opportunity. “Being on the receiving end of a GMC complaint can be extremely stressful and it is natural for doctors to fear the worst,” says MDDUS Joint Head of Medical Division Dr Anthea Martin. “While it is
● LEADING THROUGH UNCERTAINTY Places are still available on MDDUS Risk Management’s popular Leading Through Uncertainty course, developed specifically for doctors with management responsibilities.
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The week-long programme will run from May 9-13, 2016 (inclusive) at the MDDUS Glasgow office. The cost is £495 for members and £595 for non-members. Contact the Risk team at 0845 270 2034 or
risk@mddus.com
● NEW EPISODE OF BLEAK PRACTICE The third instalment in our popular video learning module is now available to MDDUS members. It follows on from the characters and events introduced in the first two modules – this time
focusing on risks in prescribing. A downloadable discussion guide is available to help PMs and GPs take their team through the risk areas. Members can access the video in the Risk Management section at
www.mddus.com
SUMMONS
understandable to worry, in our experience very few GMC cases make it beyond written correspondence.” “Our team of medical advisers and lawyers has vast experience in assisting doctors with the stresses of being under investigation.
Doctors are renowned for being resilient, but should not
face the stresses of a GMC complaint
on their own.” Doctors may receive a letter from the
GMC regarding allegations made about their professional conduct or clinical competency and the regulator may invite you to respond to these allegations. “In these circumstances, doctors should not be tempted to formulate a response on their own,” said Dr Martin. “They should contact MDDUS without delay; it is crucial that doctors seek advice before responding to the letter.” Of the 8,884 complaints received by the GMC in 2014, 30 per cent (2,750)
went to a full investigation but, of those, more than half (51 per cent) were closed with no further action. For all the other complaints (6,134) dealt with by the regulator, 89 per cent (5,500) were closed immediately.
GDC challenged to turn aspiration into action
MDDUS welcomes the GDC’s plans to improve the current complaints system and reform fitness to practise procedures for dentists facing investigation. The GDC announced a three-year
strategy entitled Patients Professionals Partners Performance. The document sets out a number of key objectives to improve dental regulation. “MDDUS welcomes the GDC’s commitment to a faster, more streamlined and transparent service,” says MDDUS chief executive Chris Kenny. “We will work with the GDC to help them deliver a regulatory system that better serves patients and dentists. “Complaints continue to rise and we
agree that wider reform is needed to improve efficiency, transparency and
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