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Since opening in January 2012, the city’s Information Station has welcomed hundreds of thousands of people through its doors.

Based in the former Newport railway station building on Queensway, this multi-agency customer service centre provides an accessible, welcoming environment that gives local people the opportunity to have a range of queries and issues dealt with all in one place.

Organisations including Aneurin Bevan Health Board, Citizens Advice Bureau, Royal British Legion and Tenovus all offer services from the Information Station.

You can access a range of essential everyday services including:

• Applying for blue badge permits and concessionary bus passes.

• Paying your council tax. • Advice on housing benefit.

• Information on housing, including support on homelessness

• Advice on licensing applications.

• Viewing current planning applications. For general planning enquiries, a duty planning officer is available on Monday, Wednesday and Friday only.

• Speaking to the council’s social services including adult services, children and family services, child protection and adoption.

You can also visit for information and access to a wide range of council services.

Instant payments for bills such as council tax can be made using the self-service payment machines. Computers are also provided so visitors can read the online information offered by the organisations based there.

For enquiries that will take a little longer, there is the Advisory Zone. On hand is a team of specialist advisors, with private interview points, interview rooms, family rooms and a comfortable waiting area.


Families and individuals who are prepared to offer help to vulnerable youngsters in need of a loving stable home are being sought by Newport City Council as Social Services Department.

The Fostering Service is in need of foster carers able to offer these children a safe place in which to live.

The focus of the work of the Fostering Service is at all times trying to ensure that we place Newport children with our foster carers in order that they can remain within the area, continue to attend the same school or education provision and receive support from local staff.

Nick Lovell, Social Worker with the Fostering Team said:

“We need foster carers to be able to offer homes to these vulnerable children, many who come from very troubled backgrounds and who have witnessed violence in the home or who live with parents who just can’t cope with looking after them due to their own problems.

“We particularly need carers willing to take older children, teenagers and sibling groups.

“We don’t expect a perfect family set up but what we need are people

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willing to go through a process enabling them to take on such an important role as a foster carer.”

Many people have an image of a troubled teenager smashing up their home or being a disruptive influence in their family, and while some may be challenging, many carers have found this myth to be just that.

“These children need stability, regular routines, support and encouragement to attend school regularly and being able to live normal lives in a safe environment. We know there are people out there who may be able to help by being a foster carer.”

Of course you can’t just turn up and offer to be a carer - the first step is usually a phone call to Social Services or check out the Council’s website.

If you are interested please do get in contact with us to discuss this further.

We provide pre-approval training prior to a comprehensive assessment process being undertaken. If you are approved you will have an identified social worker with responsibility for ensuring that you receive on-going training, support and supervision to ensure you are equipped and well informed to undertake your role. We provide a range of support services together with an out-of-hours telephone service manned every

evening by a member of staff from the Fostering Team.

You can be married or single, in a same sex relationship, in your 20s or 60s, have your own children or not.

Patience, tolerance and a good sense of humour are essential!

The only people who would not be considered are those who have been convicted of an offence against children or a violent crime.

A Disclosure and Barring Service (DBS) check will be made and the council will request medical and local authority checks as well as employment and personal references.

The children range from 0–17 years and vary in their personalities and needs.

We respect a child’s racial, religious, linguistic and cultural backgrounds when placing them with a foster family, as well as ensuring that their health and ability needs are met.

When you make a fostering enquiry we will discuss what age child you can best support and over what period of time.

For more information visit

newportcitycouncil..................................................................................................................................................NEWPORT MATTERS JANUARY 2016 7

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