Everything you wanted to know.....at a click!


Frequently Asked Questions (FAQs) All answered with step by step guides @


Your Account


• I have forgotten my password. How can I get a new one?


• How can I change my password?


• How do I change my default delivery address?


Products • I can’t find the product I am looking for. Can CousinsUK.com supply items not


listed online?


• What do the terms Obsolete, Discontinued, Restricted and


Unavailable mean?


• How are watch movements packaged and supplied?


Website


• Who can I contact for a watch or clock repair?


• Why is the website not working as I would expect?


• Do Cousins have a mobile website? • Having problems logging in?


Tel: +44 (0) 1708 757800


Shopping Basket, Orders & Delivery • How can I request a quote for delivery?


• Why aren’t there any delivery options for my order?


• How much will I be charged for delivery? • I have a VAT number, can I add it?


• How do I chase up a parcel that has not arrived yet?


• Why has Cousins decided to participate in 3D Secure?


...and many more Self Serve


• How do I view answers to a non listed item request?


• How do I chase up a backorder? • How do I view items on back order?


• How can I view outstanding invoices and print a copy? (on account customers)


• How can I view outstanding invoices and print a copy?


(debit/credit card customers)


• How can I check my order status? • How can I track my order?


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