signs of physical tampering. Just as crucially, these systems can


respond to problems, functioning as virtual hands in giving operators nearly the same level of control they would have were they physically present. They can perform simple fixes, such


as restarting failed equipment, and can also be programmed to take remedial actions via a series of automatically triggered, scriptable responses.


No surprises So it comes as no surprise that many IT managers have come to rely on these systems as much as, if not more than, they do on help from on-site human technicians. The systems are able to detect


and respond to problems almost immediately, and they also tend to be quite cost-effective. A remote site management gateway


will generally pay for itself in the first avoided service visit from a technician. Remote site management systems will


not completely take the place of human intervention in high-tech facilities—at


Cables controlleth the cloud


least not in the foreseeable future. There are still critical functions that


only technicians are capable of fulfilling, certain kinds of maintenance that is best undertaken with manual finesse and issues that will continue to require a human touch. IT managers should, however, feel


some relief in knowing that as the cloud services they oversee stretch to span an ever-greater portion of the globe, their ability to control those systems from afar is advancing apace.


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