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NICE Publishes New Quality Standard and Guidance
on Patient Experience in NHS Services NICE has published a new quality standard and guidance on patient experience in adult NHS services.
There have been a number of documents and initiatives over the past few years that have highlighted the importance of patient experience and the need to focus on improving this experience where possible. Such proposals have underlined the significance of the entire patient experience within the NHS, ensuring people are treated with compassion, dignity and respect within a clean, safe and well-managed environment. To deliver the best possible experience for patients who use NHS services, high quality care should be clinically effective and safe. This quality standard and accompanying clinical guidance aim to ensure that patients have an excellent experience of care from the NHS.
The new quality standard for improving the quality of patient experience includes ensuring that patients are given the opportunity to discuss their health beliefs, concerns and preferences in order to individualise their care. It also states that patients have their physical needs (such as nutrition, hydration, personal hygiene and pain relief) and psychological
concerns (such as fear and anxiety) assessed. In addition the standard states that patients are made aware that they have the right to choose, accept or decline treatment and these decisions are respected and supported.
NICE has also published accompanying clinical guidance on patient experience in adult NHS services. This guidance promotes person- centred care that takes into account a patient's needs, concerns and preferences. It acknowledges the value patients place on healthcare professionals acknowledging their individuality and the unique way in which each person experiences a condition and its impact on their life. The guidance therefore makes a number of recommendations on knowing the patient as an individual, essential requirements of care, and enabling the patient to actively participate in their care.
The quality standard and guidance are available on the NICE website:
http://www.nice.org.uk/ guidance/qualitystandards/patientexperience/ho me.jsp and
http://www.nice.org.uk/cg138
New Support for Malnutrition Report
‘Malnutrition and caring: The hidden cost for families’, a report from Carers UK in conjunction with Nutricia, has won support from parliamentarians and nutrition professionals.
The report, launched in February, highlights that too many families are struggling to cope with the lack of nutrition advice and support currently available, and are sometimes left to face the serious consequences of malnutrition.
Malnutrition, however, is largely preventable and Carers UK is calling for action to improve nutritional support offered to carers and the people they care for. Support for Carers UK’s call for action has come from the chief executives of the British Dietetic Association and BAPEN, Baroness Greengross and Care Services Minister Paul Burstow MP.
Dr Tim Bowling, Chair of BAPEN, said: "BAPEN fully supports Carers UK call for three specific actions that will support carers to recognise the risk of malnutrition early and to ensure appropriate advice and nutrition care
planning are available where required. Carers must be supported to provide good nutritional care for their relatives and action is urgently needed to promote nutritional screening in community settings with access to appropriately trained healthcare professionals.
A joint national nutrition strategy is
required and BAPEN is committed to co- authoring such a strategy with the Department of Health and a coalition of national partners working in the field of malnutrition. We look forward to working with Carers UK to tackle these problems effectively and put an end to avoidable malnutrition."
The full research report can be read at:
http://www.carersuk.org/professionals/resour ces/research-library/item/2461-malnutrition- and-caring-the-hidden-cost-for-families
BAPEN In Touch No.64 March 2012 2
Create a direct link to the 'MUST' Calculator
onto your desktop! If you are a regular user of the ‘MUST’ Calculator, or would like to have a direct link to it for ward staff to use, then this new facility is for you. However, talk to your Trust IT department first and see if the link can be added onto desktops on wards and any computers in your department. When you visit the ‘MUST’ Calculator page (
http://www.bapen.org.uk/ must-calculator.html) on the BAPEN site, you will now see a little BAPEN logo sitting next to the site URL in your browser. If you click on it you can drag and drop it straight onto your desktop screen. A box will appear on your desktop which then acts as a direct link to the ‘MUST’ Calculator page – meaning no more surfing through the BAPEN site pages to get straight to what you need. Why not see if this can be done where you work.
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