Supply Chain Success story
ByBox wins major new contract with Computacenter
Field service solutions provider ByBox is to provide leading IT infrastructure services provider, Computacenter, with a full supply chain solution; from its drop-box deliveries to specialised high-end engineering solutions and around-the-clock forward stock locations…
barriers by streamlining their IT systems, ByBox has a similar philosophy towards streamlining supply chains.
Stuart Miller: “Here at ByBox we are continually looking for innovative ways to make our customers’ businesses more efficient, effective and economical – a philosophy of continuous improvement which Computacenter shares.”
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he new deal is a substantial extension of ByBox’s existing contract with the award winning £2.68 billion company, and is a major milestone in ByBox’ history as it includes ByBox’ full supply chain solution. Under the terms of the new contract arrangement, ByBox is guaranteeing that the bespoke solution developed for Computacenter will provide significant year- on-year savings on the company’s previous distribution/supply chain solution. The new three-year agreement has substantially increased the overall contract value with ByBox and further cements the relationship between two expanding companies.
Streamlining supply chains
ByBox remarks that just as Computacenter promises to make customers’ businesses sharper by removing cost, complexity and
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IT July 2011
Simon Wheadon, senior operations manager at Computacenter, added: “Computacenter’s ethos very much mirrors that of ByBox. They find out what their customers want and deliver a service that meets their needs. And although the contract is still in its infancy we are delighted with the relationship which has already grown to become a true partnership.”
Wheadon continued: “It is a contract which is continuously evolving and has become a true partnership. Through ByBox’ innovative approach we are now able to offer solutions to our customers that the competition can’t, further cementing our own market-leading position in the industry.”
ByBox comments that it has always believed that costs can be stripped out of customers’ supply chains by innovative use of technology and ‘thinking outside the box’ to find solutions uniquely suited to customers’ requirements. With its network of 18,000 drop boxes at 1350 locations across the UK, underpinned by its Thinventory web-based software platform, ByBox has substantially improved supply chains to field service engineers. By delivering parts overnight, pre-8am, to the nearest drop box to a particular engineer ready for collection before the start of a day’s work, ByBox has enabled companies to ensure the right part gets to the right engineer at the right time.
Rising to the challenge
As well as empowering companies to give a better service in turn to their own customers, the ByBox model allows them to reduce the amount of stock held in warehousing and cut the working capital tied up in stock-holding. ByBox adds that it always aspires to work with customers to find new ways of meeting their challenges, and reports that it was this flexibility that appealed to Computacenter; resulting in the new complete supply chain solution deal.
Stuart Miller, chief executive and co-founder of ByBox, said: “ByBox has already made a difference to some of our bids through the ability to deliver an innovative or value-added solution. Furthermore, the fact that ByBox brings together a number of different services, such as tech courier, has enabled us to win new lines of business. I am delighted that Computacenter, a company dedicated to innovation, has chosen ByBox to provide its total supply chain solution.”
Miller added: “We have worked closely with them to provide a bespoke solution using all of ByBox’ services, from straightforward pre-8am deliveries to drop boxes to high- end, outsourced engineering. Here at ByBox we are continually looking for innovative ways to make our customers’ businesses more efficient, effective and economical – a philosophy of continuous improvement which Computacenter shares.”
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