Supply Chain Company news
ByBox increases its presence in Europe
service engineers in several European countries, ByBox offers a solution for companies holding stock at centralised European warehouses which need to be delivered in the UK. Parts can be picked as late as 7pm from locations such as Eindhoven, Munich, Frankfurt and Antwerp and still be delivered to the UK the next morning, pre-8am to a drop box or pre-10am to site, coming through the ByBox dedicated late hub in Coventry.
ByBox reports that one of the world’s leading players in the reprographics market achieved substantial savings by closing its UK spare parts warehouse and centralising everything in its European hub. By using ByBox’ Inbound Europe service, the company is now said to be able to get vital parts to its 280 field service engineers in the UK before 8am each day without any deterioration in customer service. ByBox collects parts at 6.30pm from the customer’s European hub and drives them through the Channel Tunnel to Coventry for onward distribution to the drop boxes.
Keeping track of stock B 44
yBox, the in-night distribution and field service solutions specialist, is increasing its presence in Europe. Now operating in France, the Republic of Ireland,
Luxembourg, the Netherlands and Belgium, the company comments that “the ‘distribution revolution’ is growing and shows no signs of stopping”.
ByBox, which has more than 18,000 drop boxes at 1350 locations in the UK alone, delivers parts overnight, pre 8am to its network of drop boxes or pre-10am direct to the customer site. All of these deliveries can be tracked in real time through ByBox’ unique Thinventory software platform. This enables customers to ensure their service engineers meet their SLAs and by giving total
MANUFACTURING &LOGISTICS
IT March 2011
transparency of stock at all times, it allows them to reduce their stock-holding and warehousing costs, substantially in some cases.
Award winner
Judges at the recent SITL Europe 2010 exhibition in Paris were impressed enough with ByBox’ operation in France to award it the title of Best Innovation Services Transportation and Logistics. Praising ByBox’s ‘global turnkey solution’, the judges said the system could readily be applied to other markets where reverse logistics and ‘last-mile solutions’ were required, notably in e- commerce.
As well as delivering parts destined for field
According to ByBox, it also saved this company a substantial amount of money by introducing a system whereby any spare parts that are not required for a particular repair are returned to the Coventry hub and stored for future use. Prior to this system being used, the customer had routinely overstocked on spare parts. The ByBox Thinventory system keeps track of stock at all times; both in the warehouse and out on the road, eliminating the expense of unwanted stock sitting in engineers’ vans.
Mark Garritt, managing director of ByBox said: “In these tough economic times companies can no longer afford to tie up capital holding large amounts of spare parts in warehouses or allowing them to languish unused stock in engineers’ vans. Nor can they afford to miss targets in their Service Level Agreements and pay penalties because vital parts did not reach their engineers in
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