Professional Security Editorial – December 2009


www.innovisesoftware.com working in partnership with... Shield Guarding At a glance:


Organisation: Shield Guarding


Product supplied: TimeGate


“The adjustments made have been ground breaking and of major benefit both to internal efficiencies within Shield and the service staff and clients receive on the ground.”


The Shield Guarding Company was recently awarded Security Guarding Company of the Year. They were specifically praised by the judges for their ability to forge and maintain long-term relationships with their clients. Something else deemed important to Shield is the importance of long-term relationships with their suppliers.


Shield Guarding and Innovise prove the benefits of partnership working: Security guarding is a ‘people’ business. The companies who provide the best service realise the importance of sound recruitment, training and management of personnel. These are core principles underpinning the delivery of a consistent high quality service. With these principles established management in the ‘field’ and the office require ever greater efficiencies, processes and timely, accurate information. This both adds to the quality of decision making and ensures that the client receives a demonstrable top class value for money service. Innovation and intelligent technical development are key components.


Few better examples of this can be found than by examining the long relationship between The Shield Guarding Company and Innovise.


The Shield Guarding Company was recently awarded Security Guarding Company of the Year at the Security Excellence Awards. They were specifically praised by the judges for their ability to forge and maintain long-term relationships with their clients. Something else deemed important to Shield that is not often discussed is the importance of long- term relationships with their suppliers.


Renowned for their cutting edge technology and market leading workforce management solutions, Innovise’s innovative software has enabled them to become the security guarding industry’s software engineer of choice. Working closely with Shield for some twelve years, Innovise and Shield continue to strive for service excellence through new product development and deployment. The long and successful history of the relationship between the two companies demonstrates what can be achieved by a guarding company that continuously seeks to provide the most advanced service and a supplier that is keen to adapt and, well, innovate.


Shield Managing Director Rob Platais: “When we first invested in the Timegate system in 2002 it was strictly a rostering program. The efficiencies gained by fully computerising this aspect of the service became quickly apparent


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