Customer Success Story


www.innovisesoftware.com working in partnership with... ISS At a glance:


Organisation: ISS


The issue:


One of the country’s leading facility services providers, ISS required a solution that would streamline and co-ordinate their quality monitoring activities.


Product supplied: servicetrac Audit


Background Information: With a 40 year history of success built on strong organic and acquisitive growth and an enviable record of innovative service development, ISS turn over in excess of £800m per annum and employ over 43,500 people.


ISS have a strong set of core company values underpinning everything they do: Honesty, Entrepreneurship, Responsibility and Quality. Constantly looking for innovative solutions and improvement, these core values ensure that ISS work more


transparently and effectively for their clients.


Benefits achieved:


• Time saving • Accurate ‘real time’ monitoring • Precise planning tool • Quicker assessments


• Reliable and mobile communications


• Optimisation of staff time • Easily accessible technology • Greater information sharing • Staff accountability • Improved service delivery


• Ongoing monitoring of service standards


servicetrac 4.1


“it wasn’t until we met Innovise that we knew we could rely on a product”


Innovise ‘does the job’ for world class FM leaders ISS The Challenges:


The Director of the ISS UK group of businesses, headed the campaign to find a suitable solution that would streamline and co-ordinate all of ISS’s quality monitoring activities. It was vital to ISS to find a monitoring package that would ensure that their numerous client contracts were being carried out in a thorough and accountable manner.


“It was vital that we found a quality monitoring solution that was flexible. We are a large company with an extreme and diverse portfolio of clients so we needed a solution that was simple and quick to implement whilst being cutting edge in the service that it could deliver us. In the past we have worked with a number of quality management tools from a variety of suppliers, but it wasn’t until we met Innovise that we knew we could rely on a product that would add value and give us the insight that we had not previously had exposure to.


Public Health is a major factor to many of the contracts that we deliver; therefore it is vital that we can prove that we are doing our job to the standard that is required. We were looking for a reliable and accurate solution that would ensure the systematic planning and implementation of regular and deep cleaning tasks. We also wanted a system that would not only make staff accountable to the separate duties specified within the planning, but that would provide us with tangible management information to enable us to continually improve on the service that we can offer.”


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