Customer Success Story


www.innovisesoftware.com


“servicetrac Audit has given us a


flexible system that can be used for any combination of generic or specific auditing


requirements”


servicetrac 4.1


Workforce Management software has been a focus for Innovise Software for over twenty years. Solutions include staff scheduling, task scheduling, time and attendance and pre employment screening/vetting. Innovise has two core product suites with a range of optional modules: the TimeGate rich-client, the leading Security sector product for enterprise management and the servicetrac suite of online solutions.


Customer driven ethos


“We have successfully worked with Innovise in the past, so we were familiar with the customer driven ethos of the company and the excellent service that they could deliver. As a result, we were extremely keen to increase the scope and provision of Innovise software across a much larger client base.”


Choosing the market leading solution servicetrac Audit, ISS were able to realise their objectives to manage, analyse and configure any number of audits in the field and across any number of locations.


Designed specifically for the service sector, servicetrac is the ideal solution for a business based over a large number of locations, even globally. Harnessing technology to increase productivity, improve service quality and deliver real time management visibility, servicetrac offers the client the opportunity to manage and monitor multiple sites quickly and easily.


“servicetrac Audit has given us a flexible system that can be used for any combination of generic or specific auditing requirements. Through the PDA’s that we issued to staff, we now have the option to download as many audits as we require. Everything from fire safety inspections, service performance to risk assessments are simple to implement and monitor, through staff being easily able to key in the relevant information onto the screen of their PDAs.”


Paper auditing systems remain the most commonly used form of capturing performance data across the service sector. However, these systems provide little actionable information and tend to lead to minimal improvement in service delivery. In contrast, the servicetrac Audit paperless auditing and quality monitoring software enables audit information to be collated analysed and measured against SLAs and across time.


“The fact that we no longer need to rely on a paper-based auditing system saves us a huge amount of time and money when you consider the cost of employing staff to resource such an activity. The simplicity of the servicetrac technology and the ease in which it has been implemented has made it an effortless transition for our staff - which in turn makes it an immediately beneficial tool for us. We were up and running with servicetrac Audit in no time.”


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