Customer Success Story


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Britsafe www.britsafe.com


At a glance:


Organisation: Britsafe Security The issue:


An accurate and efficient means by which to manage and monitor teams of guards was identified as a need by Britsafe Security. Priding itself on its quality of customer service, Britsafe Security was keen to further improve the capabilities of its workforce through a more thorough planning process.


Product supplied: TimeGate


Background Information: A reputable and respected Security services company, Britsafe Security has been providing security solutions for an array of service sectors for a number of years. Operating throughout the United Kingdom, this leading security services provider, prides itself on its excellent customer service.


“Before we applied the TimeGate solution within the company, a lot of time was being spent administering manual procedures”


The Challenges:


Employing a large and dispersed workforce one of Britsafe Security’s primary requirement was to successfully implement a failsafe solution that would enable the effective planning, management and monitoring of staff across multiple locations. A successful business, built on an unfaltering reputation for professional service and management, the ability to monitor the live status of security guards whilst on location was a key factor in the decision making process. It was paramount that any new process implemented had to be accurate and reliable to enable Britsafe Security to assure their clients of an excellent service.


Paul Cody, Managing Director of Britsafe Security comments:


Benefits achieved: • Time saving • Accurate ‘real time’ monitoring • Precise planning tool • Quicker assessments • Optimisation of staff time • Easily accessible technology • Greater information sharing • Staff accountability • Improved service delivery


“Using traditional methods to manage a workforce takes time and manpower. Before we applied the TimeGate solution within the company, a lot of time was being spent administering manual procedures to organise and monitor guard teams. We have always worked extremely hard to ensure that our client’s needs are met, but the manual procedures that we used in the past meant that we were having to work infinitely harder in order to complete activities that could be done more effectively and accurately by an integrated software system.”


Based in offices across the United Kingdom, Britsafe Security required a management tool that would allow all managers, regardless of location, access to accurate, live management information. Providing a proactive management service to insure the continuous delivery of quality service to their clients is paramount to Britsafe Security, therefore it was important that any new system chosen to do the job had to tick all of the right boxes. It was vital that the correct software was chosen to ensure that the service Britsafe Security was offering to clients was significantly enhanced rather than compromised, potentially threatening their reputation as the leader in quality within the


security industry. Customer Success Story | 1


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