Flat-Living.co.uk ARMA
Both the individual leaseholders and the agent must be clear as to in breach of any landlord and tenant law, code of practice or other
from whom instruction is to be received. The usual and most effective statutory guidance, e.g. Health & Safety legislation.
arrangement is for the agent to attend, and report to, meetings of The Board should also establish how the agent is to respond to
the Board of the residents’ company. By treating the agent as questions from individual residents and his accountability to those
a form of general manager, he or she will provide useful individuals. The residents should be clearly informed by the Board
input to policy and take overall responsibility for day-to- of the identity of the agent, his duties and the limits of his authority.
day affairs. Meetings should be properly organised and Although the agent will be working for the residents as a whole, his
the Board’s instructions to the agent clearly minuted. employer is the Board, and the residents must be clear that he carries
The board should set clear lines of communication, the authority and support of the Board in all his actions.
understood and observed by both sides. The agent The agent should not be placed in any position of ambiguity in dealing
should not need to interpret unclear instructions, with individual flat-owners and, of course, cannot take instruction
nor should they receive differing instructions from from them.
individual members of the board.
Remember that the agent cannot take For more information on appointing a managing agent see
instructions from the Board that would put him www.arma.org.uk
ARMA Map Square:KFH ARMA Map 28/1/10 12:40 Page 1
Maybe it’s because we are Londoners…
...we have great relationships
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blocks of flats in London.
For residential estate management
Call 020 8739 2150
Email propman@kfh.co.uk
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