Northern Ireland Chamber of Commerce 2010 Membership Directory

Plug your Business into Keener
Leaner Power www.esbie.co.uk
Northern Ireland Chamber of Commerce Membership Directory 2010
Company profiles - members
Carecall ESB
Carecall is Northern Irelandʼs leading provider of A Company within the
Wellbeing, Organisational and People ESB Group, ESB
Development Services. Our vision is to work with Independent Energy
you to provide quality solutions to maximise organisational and individual (ESBIE) was established in January 2000 to oﬀer an alternative energy
well‑being. Our focus is to provide people support programmes which supply service to Industrial, Commercial and Business energy users on the
address the real issues that aﬀect individualsʼ wellbeing in work. We are island of Ireland. Our success in this market is achieved by delivering
the only organisation that can oﬀer your employees a quality, highly competitively priced, individually tailored, energy solutions and
consolidated support network. services.
In addition to providing Wellbeing at Work services Carecall oﬀers a Our strategy is to provide value for money and grow long‑term
unique range of people development programmes including: relationships with our customers. This is achieved through a range of
• Bespoke training programmes – Stress Management, Counselling Skills products and services backed by a premium level of service that
for HR and Line Managers, Coaching for HR and Line Managers, diﬀerentiates ESBIE from other suppliers.
Managing Change; For Industrial and Commercial Customers, ESBIE employs dedicated
• Critical Incident Support; experienced Customer Relationship Managers (CRMʼs). Our CRMʼs are
• Therapeutic Support; geographically located through‑out the island to provide a one‑to‑one
• Stress Risk Assessments (aligned to HSE standards); service to customers.
• Wellbeing Policy Development; CRMʼs are based out of Dublin, Belfast, Londonderry, Limerick, Cork and
88 • Transition Services ‑ Outplacement which supports organisations Tullamore.
facing downsizing; Our SME customers are serviced by dedicated Customer Service Teams,
• Conflict Management Services – Mediation, Managing Conflict training located at our Oﬃces in Santry, Dublin and Laganside, Belfast.
and coaching. Our continued investment in a variety of power sources and renewable
In order to deliver this multi‑level service, Carecall has invested heavily in technologies reinforces our continued commitment to our countryʼs
recruiting staﬀ and counsellors who bring the relevant levels of economic development, our environment, and most importantly, our
professionalism, experience, qualifications and expertise. Carecall has a customers. By 2012 we will have 600MWhʼs of renewable power
dedicated resource of over 160 professionally qualified Counsellors and generated throughout Ireland and available to our customers.
highly experienced Associate Consultants. As part of the ESB International Group we also have the unique
Carecallʼs growth over the last five years has been impressive and it now advantage of having access to our own power generation capacity,
has a diverse client base in Northern Ireland and Southern Ireland ranging Dublin Bay Power Plant in the Republic of Ireland, and Coolkeeragh in
from international private sector organisations, the Northern Ireland public Northern Ireland.
sector, to SMEs and the voluntary sector. For more information, visit www.esbie.co.uk
Carecall is part of the Niamh Group – The Northern Ireland Association
for Mental Health www.carecallwellbeing.com
firmus energy
firmus energy, the sister company of BGE
(Northern Ireland), has played a pivotal role
Data Management Direct Ltd
in oﬀering a new energy alternative to
Data Management Direct is a local consultancy specialising in
domestic, commercial and industrial
Information and Database Management, Direct Mail and Email Marketing.
customers across the province.
Its Principal Anne McCann has over
In December 2005, firmus energy connected its first commercial
20 years experience in
customer, Michelin, to natural gas with the first domestic property
communication consultancy
connected in Strathfoyle, Londonderry in April 2006. Since then firmus
servicing clients in the public, private
energy has connected over 80% of the large industrial customers in its
and voluntary sectors.
licensed area together with private housing, Housing Executive properties,
schools, and SMEs.
Services include;
firmus energy continues to expand its product oﬀerings in Greater
Information Management
Belfast. In 2009 they launched an SME oﬀer becoming far and away the
• Database Management / cleaning / updating
most active competitor in the area. Their expansion into electricity in 2009
• Database Creation
has also added dual fuel capability to their portfolio, something taken up
• Data Capture
by a number of large customers including Michelin, the largest energy
• List Broker
customer in Northern Ireland held by one supplier.
• Lists Created for Special Events
Natural gas for the firmus energy licensed area is brought into Northern
• Research (Desk & Telephone)
Ireland through the 115km North‑West pipeline, constructed by firmus
Direct Mail energyʼs sister company BGE (Northern Ireland). It runs from Carrickfergus
Email Marketing
• Laser Print & Personalisation to Coolkeeragh Power Station, supplying the towns of Derry, Coleraine,
• Email marketing
• Poly Bagging Limavady, Ballymoney and Ballymena.
• Email & Ezine broadcasting
• Hand Packing In addition, a second transmission pipeline, the 156km South‑North
• Website content management
• Hand Finishing pipeline, was completed in 2006. It runs from Gormanston in Co. Meath to
• Response Handling Ballyclare in Co. Antrim providing security of supply for all gas customers
• Digital Colour Printing in Northern Ireland, as well as allowing firmus energy to bring natural gas
www.datamanagementdirect.com
• Consultancy to a further seven towns, namely Craigavon, Portadown, Antrim,
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