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Booking Conditions 111 14–8 days before departure: 75 % of the travel fare for 1st


person, children and infants; 7 days and less before departure: 95 % of the travel fare for 1st 8th person, children and infants.


to 8th to


6.1.2 For Garden Villas (category H1/S1) and upper suite cabins (categories H2-H9, SA and SB) different cancellation fees per person apply: Up to 91 days before departure: 20 % of the travel fare for 1st


person, children and infants; 90–30 days before departure: 45 % of the travel fare for 1st


person, children and infants; 29–15 days before departure: 65 % of the travel fare for 1st


person, children and infants; 14–8 days before departure: 75 % of the travel fare for 1st


person, children and infants; 7 days and less before departure: 95 % of the travel fare for 1st 8th person, children and infants.


to 8th to 8th to 8th to 8th to


6.1.3 In case of cancellation of one person booked in a double cabin, up to 31 days before departure, cancellation fees apply for the person cancelling analogous to the cancellation fees set out under 6.1.1. The remaining person in the booked stateroom will be rebooked to single occupancy and charged the single occupancy rate. From 30 days prior to departure, cancellation fees for the person cancelling apply analogous to the cancellation fees set out under 6.1.1. The already confirmed rate per person for the remaining person does not change.


6.2 Booking Changes


Passenger’s booking can be changed upon request and subject to availability (rebooking). Rebookings include any changes of travel date, destination, travel accession, hotel schedule, cabin category or mode of transportation. This can be done until 31 days before the date of travel. Norwegian charges the sum of EUR 50 rebooking fee per person, except in cases where the invoice total increases. In this case no charges apply. Rebooking fees of the airlines (depending booked class of service and fare) or any other costs incurred or imposed by any of our suppliers will be charged in all cases and in addition. Should the passenger wish to make a rebooking less than 31 days before the date of travel, then booking changes can only be made, if at all possible, by cancelling the travel contract under the conditions stated in 6.1. Rebooking fees of the airlines or any other costs incurred or imposed by any of our suppliers will always be charged in addition. Any form of alteration made to the date of travel, destination or place of departure, the hotel package, the cabin or mode of transport is considered as a change. When rebooking cabins of the “Garden Villa” category (category H1/S1) or upper suite cabins (categories H2-H9, SA and SB) different rebooking fees per person apply analogous to the cancellation fees set out under 6.1.2.


6.3 Replacements


Up to the date of travel, i.e. taking into consideration a reasonable amount of time for organizational matters, passengers may demand that a third party takes over all rights and liabilities of passenger’s travel contract. Norwegian reserves the right to decline the third party should he/she not meet the travel requirements or should there be legal restrictions or an official directive against his/her participation. Should a third party enter the contract then he/she and you are liable as codebtors for the travel fare and the additional costs caused by the third party entering, e.g. airline charges for scheduled flights.


6.4 Name Changes


At the time of booking all guests names need to be submitted to Norwegian. Names need to be congruent with the valid guest passports. In this context a name change is defined as any change in the spelling of name, middle name(s) or surname(s). For name changes made more than 30 days prior to departure, Norwegian reserves the right to pass on a service fee of EUR 50 per person together with any costs incurred or imposed by any of our suppliers. Should the passenger wish to make a name change less than 30 days before the date of travel, this can only be done, if at all possible, by cancelling the travel contract under the conditions stated in 6.1 and rebooking. When rebooking cabins of the “Garden Villa” category (category H1/S1) or upper suite cabins (categories H2-H9, SA and SB) different rebooking fees per person apply analogous to the cancellation fees set out under 6.1.2. 6.3 will not be affected.


6.5 Service fees and charges for cancellations, booking changes and name changes are payable immediately.


7 CANCELLATION IN EXTREME CIRCUMSTANCES


7.1 Cancellation prior to the date of travel Should travel be largely hindered, endangered or affected due to a


force majeure event (e.g. through war, domestic turbulence, natural disasters, epidemic outbreaks, government authority measures, e.g. accommodation or transport embargos, ship loss or other similar incidents) which were not predictable at the time of conclusion of the contract, then both the guest and Norwegian may cancel the contract. Norwegian will refund the travel costs immediately. However, Norwegian reserves the right to charge a reasonable reimbursement for travel services already provided or still to be provided.


7.2 Cancellation after date of travel


Should the cancellation be made after the date of travel, Norwegian is obliged to take the necessary action, if possible, for return transportation. The charges for the return transport will be shared by both parties. Other additional costs will be charged to you as the traveller.


8 LIMITATION OF LIABILITY


8.1 Norwegian’s contractual liability is limited to three times the travel fare for damages which are not personal injuries (also liability for the violation of precontractual liabilities and duties arising out of the main contract or any additional contract), as far as the damage was not caused by intention or gross negligence, or as far as Norwegian is liable for the damage being solely caused by default of a service provider. The provisions of the Convention Relating to the Carriage of Passengers and Their Luggage by Sea 1974 as amended by the 2002 Protocol (‘2002 Athens Convention’) and EC Regulation 392/2009 apply to the cruise element as well as the process of getting on or off the ship concerned.


8.2 Damage claims against Norwegian can be restricted or ruled out according to the statutory regulations of international agreements (e. g. Montreal Convention) applying to the service performance of service providers, whereby damage claims against service providers may only be made or ruled out under certain provisions and with certain limitations. Thus Norwegian may claim e.g. that the service providers are not liable for flight, train, and bus or ship delays so that Norwegian too does not have to answer for the missed connections.


8.3 Norwegian is not liable for the accuracy of information printed in hotel and local brochures. Norwegian can neither influence their origin nor control their accuracy. Likewise, Norwegian is not liable for changes in political circumstances or entry regulations, making an entry to the country or destination difficult or impossible, provided these occur after the printing date of the brochure. In the event that changes are necessary, we will always try to advise you in advance, but this cannot be guaranteed.


8.4 Loss or damage to baggage during embarkation or debarkation must be reported. You are obliged to notify Norwegian or an official agent thereof in writing. Should cabin baggage be noticeably damaged externally then you must submit written notice forthwith; at the latest by the time of debarkation. Should other baggage, which has been handled or stored by the crew, be noticeably damaged externally then the passenger must report this upon receipt of passenger’s baggage. If the damage is not noticeable externally then the notice must be submitted no later than 15 days after debarkation, receipt of baggage, or date of scheduled receipt of baggage. In the case of loss or damage of checked baggage on your outbound or inbound flight, please contact the air carrier or its representative at the airport immediately upon ascertainment of damage. Guests’ own carrying, storing and handling of baggage on board will always be at the guests’ own risk. Any damage to cabin baggage is limited to a maximum amount of 2.250 units of account (the unit of account is the special drawing right of the International Monetary Fund (IMF). The corresponding amount in Euros is determined on the basis of the applicable conversion rate of the Euro to the special drawing right of the IMF) per customer and voyage, insofar as the damage was not caused by intention or gross negligence on the part of Norwegian, or insofar as Norwegian is liable for a damage solely caused by default of a service provider. In case of loss of or damage to mobility equipment or other specific equipment that is used by a passenger with reduced mobility, Norwegian is responsible for the reasonable replacement value of the equipment concerned or, where appropriate, the costs of repair (§§ 537 et sqq. HGB in compliance with EC Regulation 392/2009).


9 TRAVEL INSURANCE


Travel insurance is not part of the travel contract and is not included in the travel fare. Norwegian recommends the conclusion of a travel cancellation and of a travel interruption insurance. It is always in the guest’s responsibility to add insurance. Norwegian does not check the extent or adequacy of the cover provided by any insurance policy. The insurance cooperation partner of Norwegian is Europäische Reiseversicherung AG, Rosenheimer Str. 116, D - 81669 München. They will offer you different opportunities on travel insurances you can book with them. You will find corresponding referrals on our


website or in our online booking engine. Alternatively you may ask your travel agency or an insurance company of your choice. In case travel insurance is booked via Europäische or any other insurance company,


the respective contractual relationship is


established


exclusively between you and the insurance company. The passenger is solely responsible for complying with any duty arising out of the travel insurance contract and for asserting any right out of the travel insurance contract towards the travel insurance company.


10 SHORE EXCURSION PROGRAMME


Norwegian has compiled an extensive shore excursion programme for passengers, which is available exclusively from local event organizers at the relevant destinations (ports). Norwegian has no involvement in the shore excursion programme which is not managed or supervised or controlled by Norwegian in any way. The shore excursion programme is provided by local operators who are independent of Norwegian. Shore excursion operators schedule their tours to match the docking times of the ship. Shore excursions can be booked either before the commencement of the holiday via passenger’s travel agency, the Norwegian reservations department or the internet, or on board the ship at the Shore Excursion Desk and, where available, interactive touch screens, iTV or the iConcierge app. As the number of participants admitted to particular excursions is limited, it is recommended that passengers book the excursions they are interested in prior to their departure. Please note that the realization of certain shore excursions depends on a minimum number of participants. The minimum number of participants required is mentioned in the shore excursion programme and you will be notified on board whether your shore excursion reached the minimum number of participants and will take place. Excursions will be charged to your on-board account. Pre- booked excursions are payable immediately by credit card. Norwegian expressly points out that all shore excursions (including sporting events, theatre visits, exhibitions, sightseeing tours, guided tours etc.), whether in English, German or Spanish etc. are optional. Norwegian is not liable for the services or actions of local event organizers and impairments of performance during realization of their programmes. Norwegian acts as an agent for these third-party services purely as a service for your convenience.


11 LANGUAGE ON BOARD/GUEST SERVICE


Please note that the official language on board is English, and that all announcements and safety measures (emergency drills) will therefore be carried out in English. A basic knowledge of the English language is therefore necessary. A more advanced knowledge of English is to be recommended.


Norwegian makes every effort to have a multi-lingual international hostess on all ships. This guest service is intended to help passengers overcome any language barriers and assist passengers with any language-related problems a passenger may have. The international hostesses do not take on the function of tour guide. In other words, they do not look after the organizational aspects of your holiday, nor do they act as a personal travel representative. If Norwegian is unable to provide this language service on a particular cruise, please understand that this does not constitute grounds for complaint.


12 WARRANTY 12.1 Remedy


Should the passenger, contrary to expectation, have reasons for complaint the passenger can seek remedy. According to the law of warranty and the right of notice, the passenger is obliged to report the deficiency forthwith on-site to the ship’s reception or an international hostess and then present Norwegian with a time limit to provide a remedy, unless remedy is impossible or is refused by Norwegian. Norwegian can offer remedy by providing an equivalent replacement service as long as this is reasonable. Should Norwegian offer the passenger a reasonable remedy then the passenger is obliged to accept it. Should the passenger refuse a reasonable offer, the passenger is no longer entitled to make warranty claims for inconveniences. Alternatively address your remedy claims directly to:


NCL (Bahamas) Ltd., Wiesbaden Office | Continental Europe Branch Kreuzberger Ring 68 65205 Wiesbaden, Germany Tel.: +49 611 36 07 0


If Norwegian, contrary to obligation, does not succeed in providing a remedy within a given fair time limit then you may seek your own remedy. Hostesses or responsible travel staff are not authorized to recognize any claims, they may only confirm the registration of your complaints. Should you not fulfil this duty to cooperate by actual fault, then you will not be entitled to make a claim.


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