20 | myUniHub user guide Troubleshooting, help and support


Having difficulty in logging in to myUniHub Make sure that you are entering the correct IT User ID and password (see page 2). New students, when typing your password, ensure you are using an uppercase M when typing your Student Number and lowercase for the first three characters of your month of birth. If you still cannot login, UniHelp will be able to support you.


Cannot view myUniHub or pages/portlets Check that you are using a recommended browser. The site is designed to work with Firefox 3.5 or higher, Internet Explorer 7 and 8 and Mac Safari v5.0.5 or above.


Need help navigating or finding information in myUniHub The Help page in myUniHub provides ‘how to’ instructions as well as FAQs.


Downtime If there is a problem or planned downtime with any of the IT systems accessed via myUniHub, this will be communicated via the System Status portlet on the My Middlesex page.


Still having problems Visit http://unihub.mdx.ac.uk/ unihelp to check out our FAQs and submit your enquiry online.


Alternatively, contact UniHelp by phone on +44 (0)20 8411 6060. Phones are staffed between 8.30am and 9.30pm (UK time) Monday to Friday and 11am to 6pm Saturday and Sunday.


You can also visit the UniHelp desk on the Hendon Campus. Opening hours are as above but during less busy times of the year they can change to 8.30am - 6pm Monday to Friday.


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